Accessibility
Salt Lake City (SLC) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Salt Lake City International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request at booking or at your airline's check-in counter in SLC's new 2023 terminal; the new building was designed to modern ADA standards.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the SLC security checkpoint and guide you through screening at no charge.
A Passenger Support Specialist will meet you at the checkpoint. Call 1-855-787-2227 at least 72 hours before travel. SLC's new single-terminal layout makes meeting-point coordination simple.
Security lanes
SLC does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Before security at curbside areas near the main terminal entrance; after security, a dedicated service animal relief area is on the concourse level near the B gates — ask any SLC staff member.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
SLC does not currently have a confirmed public sensory room. Contact SLC Guest Services (801-575-2400) for quiet space availability in the new terminal building.
Wheelchair and mobility device rentals
Available from Guest Services at the baggage claim level of the new terminal.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
SLC's brand-new terminal (2023) was built with modern ADA standards throughout — wider corridors, additional elevator banks, and improved wayfinding compared to the former split-building layout. If you encounter any accessibility gap in the new facility, report it to Guest Services; the airport is still refining systems in the new space.
Frequently asked questions
Is wheelchair assistance free at SLC airport?
Yes — wheelchair assistance at SLC is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from SLC?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the SLC security checkpoint at no cost.
Does SLC airport have a family security lane?
Salt Lake City International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. Ask any TSA officer at the checkpoint for assistance; agents are trained to support travelers needing extra time or special accommodation.
Where is the service animal relief area at SLC airport?
Before security at curbside areas near the main terminal entrance; after security, a dedicated service animal relief area is on the concourse level near the B gates — ask any SLC staff member. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: SLC TSA PreCheck lanes · Flying with disabilities guide · SLC security tips
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