Accessibility
Fort Myers (RSW) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Southwest Florida International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Wheelchair assistance is provided by airline-contracted skycap providers — request it when booking or at least 48 hours ahead through your airline, or ask at the airline ticket counter or curbside check-in on the day of travel.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the RSW security checkpoint and guide you through screening at no charge.
A TSA Cares Passenger Support Specialist can meet travelers with disabilities, medical conditions, or other special circumstances at the checkpoint. Call the TSA Cares helpline at 855-787-2227 (Mon–Fri) at least 72 hours before your flight, email TSA-ContactCenter@tsa.dhs.gov, or submit a request at tsa.gov/travel/tsa-cares.
Security lanes
RSW does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Grassy relief areas are on the lower level of the terminal building at both ends, next to Doors 1 and 6, and across the street from baggage claim near the parking garage on the lower level. For relief inside a concourse past security, ask your airline for escort assistance.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
RSW does not currently have a confirmed public sensory room. RSW does not have a dedicated sensory/quiet room. The airport supports the Hidden Disabilities Sunflower Program (wear or carry a sunflower lanyard/pin to discreetly signal you may need extra time or patience); contact the Lee County Port Authority ADA Coordinator (239-590-4625) in advance to arrange other accommodations.
Wheelchair and mobility device rentals
There is no on-site wheelchair/scooter rental counter; airlines provide wheelchair escort service within the terminal at no charge on request. For a personal mobility scooter or wheelchair to keep for your Fort Myers trip, local company Scooters Plus (239-337-1773) delivers to RSW.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
RSW is mid-construction on a terminal expansion project that is consolidating its concourse checkpoints and closing pre-security retail — confirm your checkpoint and route when you check in, and build in a few extra minutes for wheelchair or TSA Cares assistance since signage and paths are changing during the project.
Frequently asked questions
Is wheelchair assistance free at RSW airport?
Yes — wheelchair assistance at RSW is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from RSW?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the RSW security checkpoint at no cost.
Does RSW airport have a family security lane?
Southwest Florida International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. RSW's concourse checkpoints (B, C, D) do not advertise a dedicated family/special-assistance lane. Tell any TSA officer at the checkpoint that you need extra time or assistance, or arrange TSA Cares support in advance for a guided screening experience.
Where is the service animal relief area at RSW airport?
Grassy relief areas are on the lower level of the terminal building at both ends, next to Doors 1 and 6, and across the street from baggage claim near the parking garage on the lower level. For relief inside a concourse past security, ask your airline for escort assistance. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: RSW TSA PreCheck lanes · Flying with disabilities guide · RSW security tips
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