Accessibility

Madison (MSN) Airport Accessibility & Wheelchair Services

Wheelchair assistance at Dane County Regional Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.

Airline-provided service

Wheelchair assistance

Contact your airline in advance (at booking or at the ticket counter) to arrange wheelchair assistance; airline-contracted attendants transport passengers from the ticket counter through security to the gate. Wheelchairs are also available just inside Door 3 for immediate need.

Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.

TSA Cares

Free security screening assistance

TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.

How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the MSN security checkpoint and guide you through screening at no charge.

Request a TSA Cares Passenger Support Specialist at least 72 hours before travel by calling 1-855-787-2227 or submitting the online TSA Cares request form; the specialist meets you at MSN's single checkpoint and walks you through screening.

Security lanes

MSN does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.

Service animal relief areas

Pre-security: outside Door 7 at the north end of the ticketing level. Post-security: a private restroom between Gates 5 and 6 stocked with disposable relief pads.

Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.

Quiet and sensory room

MSN does not currently have a confirmed public sensory room. MSN does not have a dedicated sensory/quiet room. The first-floor Family Lounge and two Mothers'/Family rooms on the second floor (rooms 2082 and 2024) offer quiet, low-stimulation seating with electrical outlets — ask any airport staff member or call 608-246-3380 for access.

Wheelchair and mobility device rentals

No dedicated mobility-device rental counter on-site; wheelchairs are provided free through your airline (request at booking or the ticket counter) rather than rented. Call airport administration at 608-246-3380 to ask about accommodating a personal mobility device.

Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.

Pro Tip

MSN's compact single-concourse layout keeps walking distances short even without assistance, but still request wheelchair service at booking if needed — it's in demand and best arranged ahead. TTY phones for hearing-impaired travelers are inside Door 7 (first floor) and at Gate 9 (second floor).

Frequently asked questions

Is wheelchair assistance free at MSN airport?

Yes — wheelchair assistance at MSN is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.

How do I contact TSA Cares before my flight from MSN?

Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the MSN security checkpoint at no cost.

Does MSN airport have a family security lane?

Dane County Regional Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. MSN has one security checkpoint rather than a separately marked family/special-assistance lane — tell any TSA officer at the checkpoint that you need extra time or assistance and they will accommodate you there.

Where is the service animal relief area at MSN airport?

Pre-security: outside Door 7 at the north end of the ticketing level. Post-security: a private restroom between Gates 5 and 6 stocked with disposable relief pads. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.

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