Accessibility

Long Island (ISP) Airport Accessibility & Wheelchair Services

Wheelchair assistance at Long Island MacArthur Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.

Airline-provided service

Wheelchair assistance

Request wheelchair assistance from your airline at booking or at the Ticket Counter Area; on arrival, call the airport directly at 631-467-3315 for curbside assistance at the Main Terminal Building.

Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.

TSA Cares

Free security screening assistance

TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.

How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the ISP security checkpoint and guide you through screening at no charge.

Call the TSA Cares helpline at 1-855-787-2227 at least 72 hours before your flight (weekdays 8 AM–11 PM ET, weekends/holidays 9 AM–8 PM ET) to arrange for a Passenger Support Specialist to meet you at ISP's TSA checkpoint and guide you through screening.

Security lanes

ISP does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.

Service animal relief areas

A Service Animal Relief Area (SARA) is available airside, past the TSA checkpoint, in the Veterans Memorial Concourse — ask any airport employee for the exact location if signage isn't visible.

Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.

Quiet and sensory room

ISP does not currently have a confirmed public sensory room. ISP does not have a dedicated sensory/quiet room. The airport participates in the Hidden Disabilities Sunflower Lanyard program (free lanyards available at information desks) so staff know a passenger may need extra time or support; for specific accommodations, contact the airport's ADA Complaint Resolution Officer, Steve Siniski, at 631-467-3300.

Wheelchair and mobility device rentals

ISP has no on-site wheelchair or scooter rental counter. Airlines provide wheelchairs free of charge for use within the airport, arranged at the Ticket Counter Area. For a personal mobility scooter delivered ahead of travel, third-party services such as Scootaround or Cloud of Goods serve the Long Island area.

Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.

Pro Tip

ISP is a compact single-concourse airport with no long walks, trains, or people-movers, so most travelers with mobility needs find it far easier to navigate than a big hub. Pick up a Sunflower Lanyard at an information desk if you'd rather not explain your needs to every staff member you encounter.

Frequently asked questions

Is wheelchair assistance free at ISP airport?

Yes — wheelchair assistance at ISP is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.

How do I contact TSA Cares before my flight from ISP?

Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the ISP security checkpoint at no cost.

Does ISP airport have a family security lane?

Long Island MacArthur Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. ISP does not advertise a dedicated family/special-assistance security lane; ask any TSA officer at the checkpoint and they will accommodate extra time within the standard line, which also has PreCheck lanes open.

Where is the service animal relief area at ISP airport?

A Service Animal Relief Area (SARA) is available airside, past the TSA checkpoint, in the Veterans Memorial Concourse — ask any airport employee for the exact location if signage isn't visible. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.

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