Accessibility
Boston (BOS) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Boston Logan International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request at booking or at your airline's check-in counter; Logan's ground handlers are managed by individual airlines in each terminal, so notify your specific carrier.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the BOS security checkpoint and guide you through screening at no charge.
A Passenger Support Specialist will meet you at the checkpoint. Call 1-855-787-2227 at least 72 hours before travel and specify your terminal (A, B, C, or E).
Security lanes
Family lane available
Dedicated family and special-assistance lanes at checkpoints in all terminals; look for signage or ask any TSA officer.
Service animal relief areas
Before security at curbside areas in all terminals; after security, service animal relief areas are in Terminal E (near gate E9) and in Terminals B and C — ask any Logan staff member.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
BOS does not currently have a confirmed public sensory room. Contact Logan Airport Guest Services (617-561-1806) for quiet space options; some terminals have meditation or reflection rooms that may serve as a quiet space.
Wheelchair and mobility device rentals
Available from Guest Services in each terminal and at baggage claim. Contact Massport at 617-561-1806 for specific terminal locations.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
BOS Terminal E handles all international arrivals and can be very busy during arrival banks. If arriving on an international flight with mobility needs, pre-notify your airline and CBP so customs processing can be coordinated — unannounced wheelchair requests at the international arrivals customs hall can cause significant delays.
Frequently asked questions
Is wheelchair assistance free at BOS airport?
Yes — wheelchair assistance at BOS is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from BOS?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the BOS security checkpoint at no cost.
Does BOS airport have a family security lane?
Yes — Boston Logan International Airport has a dedicated family and special-assistance security lane. Dedicated family and special-assistance lanes at checkpoints in all terminals; look for signage or ask any TSA officer.
Where is the service animal relief area at BOS airport?
Before security at curbside areas in all terminals; after security, service animal relief areas are in Terminal E (near gate E9) and in Terminals B and C — ask any Logan staff member. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: BOS TSA PreCheck lanes · Flying with disabilities guide · BOS security tips
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