Accessibility
Atlanta (ATL) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Hartsfield–Jackson Atlanta International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance at booking or at your airline's check-in counter; curbside wheelchair assistants (contracted via Unifi) are also available in all departure lanes.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the ATL security checkpoint and guide you through screening at no charge.
A Passenger Support Specialist will meet you at your checkpoint and guide you through screening. Call 1-855-787-2227 at least 72 hours before travel or submit a request at tsa.gov/contact-center/form/cares.
Security lanes
Family lane available
Dedicated family and special-assistance lanes are available at domestic security checkpoints; ask any TSA officer if signage is not visible.
Service animal relief areas
Before security at all curbside departure areas; after security, designated service animal relief areas are near Concourse E (south end) and near the International Terminal — ask any airport employee for the nearest location.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
Quiet/sensory room available — Delta's multisensory room in Concourse F (boarding level), created with The Arc, features a ball pit and tactile panels. Obtain the door code from any Delta check-in desk or the F-concourse information desk.
Wheelchair and mobility device rentals
Available from Guest Services counters and at baggage claim. Electric cart service is available within each concourse for longer distances.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
ATL's curbside wheelchair service is in high demand during morning and afternoon peak banks — request at booking, confirm with your airline 48 hours before, and arrive with extra time. If assistance is delayed, speak to any airline ticket-counter agent to expedite.
Frequently asked questions
Is wheelchair assistance free at ATL airport?
Yes — wheelchair assistance at ATL is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from ATL?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the ATL security checkpoint at no cost.
Does ATL airport have a family security lane?
Yes — Hartsfield–Jackson Atlanta International Airport has a dedicated family and special-assistance security lane. Dedicated family and special-assistance lanes are available at domestic security checkpoints; ask any TSA officer if signage is not visible.
Where is the service animal relief area at ATL airport?
Before security at all curbside departure areas; after security, designated service animal relief areas are near Concourse E (south end) and near the International Terminal — ask any airport employee for the nearest location. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: ATL TSA PreCheck lanes · Flying with disabilities guide · ATL security tips
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