Accessibility

Northwest Arkansas (XNA) Airport Accessibility & Wheelchair Services

Wheelchair assistance at Northwest Arkansas National Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.

Airline-provided service

Wheelchair assistance

Request wheelchair assistance from your airline at booking or at check-in; curbside and gate-to-gate wheelchair assistance at XNA is coordinated through Executive Enterprise Services at 479-519-2041.

Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.

TSA Cares

Free security screening assistance

TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.

How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the XNA security checkpoint and guide you through screening at no charge.

A TSA Cares Passenger Support Specialist can meet travelers with disabilities or medical conditions at XNA's single security checkpoint. Call 1-855-787-2227 at least 72 hours before travel (weekdays 8am–11pm ET, weekends/holidays 9am–8pm ET) or submit a request at tsa.gov/contact-center/form/cares.

Security lanes

XNA does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.

Service animal relief areas

Pre-security: outside the terminal, across the drive lanes near the parking-lot berm (waste bags provided). Post-security: immediately before the B Gates.

Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.

Quiet and sensory room

XNA does not currently have a confirmed public sensory room. XNA does not have a dedicated sensory or quiet room. The terminal does have a Mother's Room (post-security, between the A and B Gates) with seating, outlets, a sink, and counter space, and Volunteer Information Persons (VIPs, identifiable by royal blue sweaters) staff the terminal and can point travelers to the quietest available seating.

Wheelchair and mobility device rentals

No dedicated wheelchair or mobility-scooter rental counter is confirmed at the airport. Curbside and gate-to-gate wheelchair assistance is arranged through Executive Enterprise Services (479-519-2041) or your airline; travelers who need a personal mobility device beyond airline-provided assistance should arrange a rental with a Northwest Arkansas medical-equipment provider before arrival.

Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.

Pro Tip

XNA's single terminal, single security checkpoint, and small size make it one of the easier US airports to navigate for travelers needing assistance — request wheelchair service through Executive Enterprise (479-519-2041) or your airline at booking, and look for VIP volunteers in blue sweaters anywhere in the terminal for wayfinding help.

Frequently asked questions

Is wheelchair assistance free at XNA airport?

Yes — wheelchair assistance at XNA is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.

How do I contact TSA Cares before my flight from XNA?

Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the XNA security checkpoint at no cost.

Does XNA airport have a family security lane?

Northwest Arkansas National Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. XNA has only one security checkpoint and no separately signed family or special-assistance lane is publicized. Ask any TSA officer at the checkpoint for individualized screening support or extra time.

Where is the service animal relief area at XNA airport?

Pre-security: outside the terminal, across the drive lanes near the parking-lot berm (waste bags provided). Post-security: immediately before the B Gates. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.

Know exactly when to leave for the airport

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