Accessibility
San Juan (SJU) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Luis Muñoz Marín International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance from your airline at booking or at the check-in counter; airline-contracted agents meet passengers at the ticket counter, gate, or jet bridge. Third-party ground operators such as GO Puerto Rico Shuttle are also authorized by Aerostar Airports to greet and assist arriving passengers inside the terminal.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the SJU security checkpoint and guide you through screening at no charge.
Call TSA Cares at 1-855-787-2227 at least 72 hours before travel, or submit a request at tsa.gov/contact-center/form/cares, and a Passenger Support Specialist can meet you at whichever checkpoint you're using — the standalone Terminal A checkpoint or the consolidated Terminal B/C/D checkpoint — to help you through screening.
Security lanes
SJU does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
A service animal/pet relief area is in Terminal B opposite Gate B2. If you're departing from Terminal A, C, or D, ask any airport or airline employee for directions — the Terminal B location is the only one confirmed post-security.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
SJU does not currently have a confirmed public sensory room. SJU does not have a dedicated sensory or quiet room. Travelers who need a calmer screening experience should arrange TSA Cares assistance in advance (1-855-787-2227); airline or Aerostar guest-service staff can also point you to quieter seating away from the main concourse crowds.
Wheelchair and mobility device rentals
The airport itself does not run a wheelchair/scooter rental counter — wheelchair assistance through the terminal is arranged free through your airline. For a personal mobility scooter or wheelchair delivered to your hotel or the airport ahead of your trip, third-party services such as Special Needs at Sea (954-585-0575) cover the San Juan area.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
Because Terminal A runs on a completely separate check-in and security checkpoint from the consolidated B/C/D checkpoint, anyone needing mobility assistance on a tight connection between Terminal A and the rest of the airport should request an escort well in advance — the two sides are not linked airside, so the transfer takes real time.
Frequently asked questions
Is wheelchair assistance free at SJU airport?
Yes — wheelchair assistance at SJU is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from SJU?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the SJU security checkpoint at no cost.
Does SJU airport have a family security lane?
Luis Muñoz Marín International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. SJU does not have a confirmed dedicated family/special-assistance security lane. Ask any TSA officer at either checkpoint (Terminal A, or the shared Terminal B/C/D checkpoint) to be directed to the most appropriate lane if you're traveling with small children or need extra time.
Where is the service animal relief area at SJU airport?
A service animal/pet relief area is in Terminal B opposite Gate B2. If you're departing from Terminal A, C, or D, ask any airport or airline employee for directions — the Terminal B location is the only one confirmed post-security. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: SJU TSA PreCheck lanes · Flying with disabilities guide · SJU security tips
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