Accessibility
Savannah (SAV) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Savannah/Hilton Head International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance through your airline at booking or at least 72 hours before travel; airline-contracted staff provide escort from curbside/ticketing through security to the gate. On arrival, notify a flight attendant near landing to arrange wheelchair service on deplaning.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the SAV security checkpoint and guide you through screening at no charge.
Call TSA Cares toll-free at 1-855-787-2227 before you fly (ideally 72 hours ahead) so a Passenger Support Specialist can meet you at the checkpoint and walk you through screening, or submit a request at tsa.gov/contact-center/form/cares.
Security lanes
SAV does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Two outdoor pet relief stations, located at the north and south ends of the baggage claim area (pre-security); both are stocked with waste-disposal bags.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
SAV does not currently have a confirmed public sensory room. SAV has no confirmed dedicated sensory or quiet room. Passengers who need a calmer space can ask staff at the Visitor Information Center in baggage claim (912-966-3743), or request a free Hidden Disabilities Sunflower lanyard there so staff and TSA recognize a non-visible disability and can offer a quieter path through screening.
Wheelchair and mobility device rentals
Free WHILL Model C2 electric power chairs are available at the Mobility Services counter on the Departure Level, letting passengers self-navigate the terminal (shops, restaurants, restrooms) rather than relying on airline escort alone.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
SAV is a small single-concourse terminal, so distances are short, but still book wheelchair assistance with your airline in advance — the free WHILL power-chair program at the Departure Level Mobility Services counter is a good option if you want independence rather than an escorted wheelchair.
Frequently asked questions
Is wheelchair assistance free at SAV airport?
Yes — wheelchair assistance at SAV is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from SAV?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the SAV security checkpoint at no cost.
Does SAV airport have a family security lane?
Savannah/Hilton Head International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. SAV does not advertise a separately branded family/special-assistance security lane. The single checkpoint is small enough that any TSA officer can accommodate families or passengers needing extra time — ask at the checkpoint entrance.
Where is the service animal relief area at SAV airport?
Two outdoor pet relief stations, located at the north and south ends of the baggage claim area (pre-security); both are stocked with waste-disposal bags. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: SAV TSA PreCheck lanes · Flying with disabilities guide · SAV security tips
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