Accessibility
Redmond-Bend (RDM) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Roberts Field is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Arrange wheelchair assistance directly with your airline in advance — via their website, reservations line, online check-in, or the ticket counter; complimentary self-service wheelchairs are also available in the main terminal public areas on a first-come basis for short distances.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the RDM security checkpoint and guide you through screening at no charge.
Call TSA Cares at 1-855-787-2227 at least 72 hours before travel (Mon–Fri 8am–11pm ET, weekends/holidays 9am–8pm ET) or submit a request at tsa.gov/contact-center/form/cares for a Passenger Support Specialist to help through RDM's single checkpoint.
Security lanes
RDM does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
ADA-recognized service animals and Emotional Support Animals are permitted in the terminal on a leash. The airport's official site does not list a dedicated indoor post-security relief area today, though the terminal expansion project explicitly adds a new post-security service animal relief area; until it opens, ask Airport Administration (541-504-3499) for the current pre-security relief spot outside the terminal.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
RDM does not currently have a confirmed public sensory room. RDM does not have a dedicated sensory/quiet room. Travelers with hidden disabilities can request a Sunflower lanyard or pin from the Airport Administration Office or the Visit Central Oregon kiosk in Baggage Claim to signal they may need extra time or patience.
Wheelchair and mobility device rentals
No dedicated wheelchair/mobility-device rental counter is advertised; wheelchairs are provided free through your airline on request, and self-service wheelchairs are available in the public terminal area, which covers virtually all traveler needs at this small airport.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
RDM's single, compact terminal means accessibility assistance covers the whole curb-to-gate journey without transfers between buildings — request help through your airline, and if you have a hidden disability, pick up a Sunflower lanyard at Airport Administration or the Baggage Claim visitor kiosk.
Frequently asked questions
Is wheelchair assistance free at RDM airport?
Yes — wheelchair assistance at RDM is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from RDM?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the RDM security checkpoint at no cost.
Does RDM airport have a family security lane?
Roberts Field does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. RDM has a single TSA checkpoint rather than a separate family/special-assistance lane; travelers needing extra time should tell the TSA officer at the checkpoint, who can screen at your own pace. The in-progress terminal expansion (opening 2028) is adding modernized, more accessible checkpoint pathways and dual elevators.
Where is the service animal relief area at RDM airport?
ADA-recognized service animals and Emotional Support Animals are permitted in the terminal on a leash. The airport's official site does not list a dedicated indoor post-security relief area today, though the terminal expansion project explicitly adds a new post-security service animal relief area; until it opens, ask Airport Administration (541-504-3499) for the current pre-security relief spot outside the terminal. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: RDM TSA PreCheck lanes · Flying with disabilities guide · RDM security tips
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