Accessibility

Provo (PVU) Airport Accessibility & Wheelchair Services

Wheelchair assistance at Provo Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.

Airline-provided service

Wheelchair assistance

Request wheelchair assistance through your airline at booking or check-in; the airport provides curbside-to-gate wheelchair assistance on request along with accessible check-in counters, security lanes, elevators, ramps, and restrooms throughout the terminal.

Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.

TSA Cares

Free security screening assistance

TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.

How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the PVU security checkpoint and guide you through screening at no charge.

TSA Cares is available nationwide, including at PVU's single checkpoint — call 1-855-787-2227 at least 72 hours before travel, or submit a request at tsa.gov/contact-center/form/cares, and a Passenger Support Specialist can meet you at the checkpoint.

Security lanes

PVU does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.

Service animal relief areas

An animal relief station is inside the terminal next to Gate 3, equipped with waste-bag disposal and water access.

Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.

Quiet and sensory room

PVU does not currently have a confirmed public sensory room. No dedicated sensory/quiet room is advertised. The Family Lounge near Gate 2 (with an adjoining Mother's Room) offers a calmer, kid-friendly space that can double as a lower-stimulation area; call Airport Administration at (801) 852-6715 ahead of travel to ask about accommodations.

Wheelchair and mobility device rentals

No on-site mobility-device rental service is advertised. Wheelchair assistance from curbside to gate is provided free through your airline; travelers needing their own equipment should contact Airport Administration at (801) 852-6715 in advance.

Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.

Pro Tip

Only Gate 1 has a jet bridge — Gates 2 through 5 board via a ramp onto the tarmac, so if you or someone you're traveling with uses a wheelchair, confirm boarding-chair assistance with your airline in advance for those gates rather than assuming a jet bridge will be available.

Frequently asked questions

Is wheelchair assistance free at PVU airport?

Yes — wheelchair assistance at PVU is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.

How do I contact TSA Cares before my flight from PVU?

Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the PVU security checkpoint at no cost.

Does PVU airport have a family security lane?

Provo Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. PVU's official materials don't describe a separately signed family/special-assistance lane — the airport has one small checkpoint with a couple of lanes (including a PreCheck lane), so ask any TSA officer for extra help and they can accommodate you without a dedicated lane.

Where is the service animal relief area at PVU airport?

An animal relief station is inside the terminal next to Gate 3, equipped with waste-bag disposal and water access. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.

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