Accessibility
Providence (PVD) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Rhode Island T. F. Green International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance through your airline at booking or at the check-in counter. For help getting between curbside and the terminal, SkyCap assistance can also be reached directly at 401-737-3300.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the PVD security checkpoint and guide you through screening at no charge.
Call the TSA Cares helpline at 1-855-787-2227 before you travel, or submit a request at tsa.gov/contact-center/form/cares, and a Passenger Support Specialist can meet you at PVD's single security checkpoint. PVD also participates in the Sunflower Lanyard program for hidden disabilities — apply online at least a week ahead; it signals officers you may need extra time but does not grant expedited screening.
Security lanes
PVD does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Two designated relief areas: directly outside the terminal's front doors (pre-security) and across from Gate 11 in the North Concourse (post-security), both with waste-bag stations.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
PVD does not currently have a confirmed public sensory room. PVD does not have a dedicated sensory/quiet room. The Hope Reflection Room (2nd floor, pre-security, always open) offers a quiet space, and the pre-security Military Lounge (Level 2, roughly 10am-7pm) is another lower-stimulation option; contact the ADA Coordinator (401-691-2288) in advance if you want to arrange a calmer route through the terminal.
Wheelchair and mobility device rentals
No on-site personal wheelchair or scooter rental kiosk is confirmed. Wheelchair assistance is provided free through your airline from curbside through the gate. The free GoodMaps app gives turn-by-turn accessible routing to elevators, restrooms, and gates for travelers using mobility devices.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
PVD's small single-terminal layout means less ground to cover than a major hub, but also fewer dedicated accessibility staff on hand — book wheelchair assistance with your airline as early as possible and arrive with extra buffer time, especially during the 5-7am and 4-6pm peak windows.
Frequently asked questions
Is wheelchair assistance free at PVD airport?
Yes — wheelchair assistance at PVD is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from PVD?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the PVD security checkpoint at no cost.
Does PVD airport have a family security lane?
Rhode Island T. F. Green International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. PVD has a single security checkpoint and no separately signed family/special-assistance lane is confirmed on the airport's official site. Ask any TSA officer at the checkpoint — they will route you through with the extra time and support you need.
Where is the service animal relief area at PVD airport?
Two designated relief areas: directly outside the terminal's front doors (pre-security) and across from Gate 11 in the North Concourse (post-security), both with waste-bag stations. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: PVD TSA PreCheck lanes · Flying with disabilities guide · PVD security tips
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