Accessibility
Tri-Cities (PSC) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Tri-Cities Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Wheelchairs are available in the terminal for passenger use; contact your airline in advance to request assistance, or ask directly at the airline ticket counter on arrival.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the PSC security checkpoint and guide you through screening at no charge.
A Passenger Support Specialist can meet you at PSC's single TSA checkpoint and help guide you through screening. Call 1-855-787-2227 at least 72 hours before travel (weekdays 8am–11pm ET, weekends/holidays 9am–8pm ET) or submit a request at tsa.gov/contact-center/form/cares.
Security lanes
PSC does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
A designated relief area is available outside the front of the terminal building; for access to a relief area within the secured area, call (509) 727-3643 in advance to arrange it.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
PSC does not currently have a confirmed public sensory room. PSC does not have a dedicated sensory/quiet room. Travelers who need a calmer space can ask airport staff or their airline about the quietest seating in the small terminal, or contact the Port of Pasco at (509) 547-6352 ahead of travel to arrange accommodations.
Wheelchair and mobility device rentals
No dedicated wheelchair or mobility-scooter rental counter on-site; airlines provide wheelchairs on request, and the compact single-level, single-terminal layout keeps walking distances short — a few minutes from curb to any gate.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
PSC's terminal is small and single-level, with an elevator (Braille signage) near the center entrance, ADA-compliant wide restroom stalls with railings, and handicap parking in both the short- and long-term lots. Because it's one compact terminal with a single checkpoint, accessibility needs are generally easier to manage here than at a large hub — call (509) 547-6352 ahead of travel if you need anything arranged.
Frequently asked questions
Is wheelchair assistance free at PSC airport?
Yes — wheelchair assistance at PSC is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from PSC?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the PSC security checkpoint at no cost.
Does PSC airport have a family security lane?
Tri-Cities Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. PSC has a single TSA checkpoint rather than a dedicated family/special-assistance lane; ask any TSA officer at the checkpoint for individualized help, and consider requesting TSA Cares support in advance for extra assistance.
Where is the service animal relief area at PSC airport?
A designated relief area is available outside the front of the terminal building; for access to a relief area within the secured area, call (509) 727-3643 in advance to arrange it. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: PSC TSA PreCheck lanes · Flying with disabilities guide · PSC security tips
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