Accessibility
Phoenix (PHX) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Phoenix Sky Harbor International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request at booking or at check-in in Terminal 3 or Terminal 4; Sky Harbor's Guest Assistance program coordinates non-airline accessibility requests for both terminal buildings.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the PHX security checkpoint and guide you through screening at no charge.
A Passenger Support Specialist will meet you at the checkpoint in your terminal. Call 1-855-787-2227 at least 72 hours before travel and specify Terminal 3 or Terminal 4.
Security lanes
Family lane available
Dedicated family and special-assistance lanes at checkpoints in both terminals; look for signage or ask any TSA officer.
Service animal relief areas
Before security at curbside drop-off areas in both terminals; after security, pet-relief areas are in Terminal 3 (near gate A concourse) and Terminal 4 (near gate D concourse) — ask any PHX staff member for the nearest location.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
PHX does not currently have a confirmed public sensory room. Contact PHX Guest Services (602-273-3300) for quiet space options; Sky Harbor has interfaith prayer rooms in both terminals that may serve as a quiet retreat.
Wheelchair and mobility device rentals
Available from Guest Services in both terminals and at baggage claim. PHX also operates a free wheelchair-accessible interterminal shuttle.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
PHX's free interterminal shuttle between Terminal 3 and Terminal 4 is wheelchair-accessible, but the route adds significant transit time. If your connection requires a terminal change, request wheelchair assistance at your originating gate well before your connecting flight's boarding time — the shuttle runs on a fixed schedule.
Frequently asked questions
Is wheelchair assistance free at PHX airport?
Yes — wheelchair assistance at PHX is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from PHX?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the PHX security checkpoint at no cost.
Does PHX airport have a family security lane?
Yes — Phoenix Sky Harbor International Airport has a dedicated family and special-assistance security lane. Dedicated family and special-assistance lanes at checkpoints in both terminals; look for signage or ask any TSA officer.
Where is the service animal relief area at PHX airport?
Before security at curbside drop-off areas in both terminals; after security, pet-relief areas are in Terminal 3 (near gate A concourse) and Terminal 4 (near gate D concourse) — ask any PHX staff member for the nearest location. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: PHX TSA PreCheck lanes · Flying with disabilities guide · PHX security tips
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