Accessibility
Portland (PDX) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Portland International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request at booking or at your airline's check-in counter; PDX's single-terminal layout makes wheelchair coordination one of the most straightforward at any major US airport.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the PDX security checkpoint and guide you through screening at no charge.
A Passenger Support Specialist will meet you at the checkpoint. Call 1-855-787-2227 at least 72 hours before travel. PDX's compact layout means specialists can respond quickly.
Security lanes
PDX does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Before security at all curbside areas on the departures level; after security, a service animal relief area is near Concourse D on the post-security concourse level — ask any PDX staff member.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
PDX does not currently have a confirmed public sensory room. Contact PDX Guest Services (503-460-4040) for quiet space options; PDX has a meditation room near the B gates that may serve as a quiet retreat.
Wheelchair and mobility device rentals
Available from Guest Services and at baggage claim; PDX's compact single-terminal design keeps internal distances manageable.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
PDX is expanding with a new Concourse E — if your flight departs from the newer concourse areas, request a TSA Cares escort who can navigate current construction zones and confirm the exact route to your gate before you arrive at the airport.
Frequently asked questions
Is wheelchair assistance free at PDX airport?
Yes — wheelchair assistance at PDX is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from PDX?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the PDX security checkpoint at no cost.
Does PDX airport have a family security lane?
Portland International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. Ask any TSA officer at the checkpoint for assistance; PDX agents are responsive and the compact terminal allows for quick assistance.
Where is the service animal relief area at PDX airport?
Before security at all curbside areas on the departures level; after security, a service animal relief area is near Concourse D on the post-security concourse level — ask any PDX staff member. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: PDX TSA PreCheck lanes · Flying with disabilities guide · PDX security tips
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