Accessibility
Omaha (OMA) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Eppley Airfield is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance from your airline at booking or check-in. On-airport contracted providers: Prime Flight Aviation handles Alaska, Allegiant, Delta, Frontier, and Southwest (402-676-1563); Unifi handles American (402-906-5263); GAT handles United (402-943-5944). For general help, call the Airport Communications Center at 402-661-8100.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the OMA security checkpoint and guide you through screening at no charge.
TSA Cares screening assistance must be arranged directly with TSA and your airline before you travel — call the TSA Cares helpline at 1-855-787-2227 at least 72 hours ahead, or submit a request at tsa.gov/travel/passenger-support. Eppley's own accessibility page confirms passengers are responsible for coordinating this in advance; there is no walk-up Passenger Support Specialist program advertised for OMA.
Security lanes
OMA does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Three designated outdoor relief areas, all before/outside security: outside the South Terminal, south of Door 1; outside the North Terminal, north of Door 5; and at the north end of the pick-up/drop-off area on the South Garage ground level. There are no relief areas inside the terminal past security.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
OMA does not currently have a confirmed public sensory room. OMA has no dedicated sensory or quiet room. The airport partners with the Autism Action Partnership on a printable social-narrative guide for neurodiverse travelers and participates in the Hidden Disabilities Sunflower Program — pick up a sunflower lanyard, pin, or bracelet at the mobile information booths pre-security, located across from North and South baggage claim. For extra support, call the Airport Communications Center at 402-661-8100.
Wheelchair and mobility device rentals
The airport does not offer on-site wheelchair or mobility-device rental. Wheelchair assistance from curb through security to the gate is provided free via your airline's contracted service (see wheelchairRequest); accessible parking with mechanical wheelchair lifts is available on some shuttle buses and in the ParkOMA garages.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
OMA is mid-construction on a $950 million terminal modernization (Build OMA) that is consolidating Concourses A and B and rebuilding the entrance and drop-off area, so signage and routing change frequently — call the Airport Communications Center (402-661-8100) the day before you fly to confirm the current accessible drop-off lane and checkpoint layout.
Frequently asked questions
Is wheelchair assistance free at OMA airport?
Yes — wheelchair assistance at OMA is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from OMA?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the OMA security checkpoint at no cost.
Does OMA airport have a family security lane?
Eppley Airfield does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. No dedicated family or special-assistance security lane is listed on OMA's accessibility or security pages. If you need extra time or help at the checkpoint, tell any TSA officer or your airline's gate agent, or call the Airport Communications Center (402-661-8100) ahead of arrival to ask about current construction-related routing.
Where is the service animal relief area at OMA airport?
Three designated outdoor relief areas, all before/outside security: outside the South Terminal, south of Door 1; outside the North Terminal, north of Door 5; and at the north end of the pick-up/drop-off area on the South Garage ground level. There are no relief areas inside the terminal past security. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: OMA TSA PreCheck lanes · Flying with disabilities guide · OMA security tips
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