Arrivals pickup guide

MSYCell Phone Lot: Location, Time Limit & Tips

Picking someone up at New Orleans (MSY)? The Taxicab/Rideshare Staging Area & Cell Phone Lotis the free designated waiting area where drivers park at no charge while their passenger's flight lands and bags are collected. Below you will find exact directions, the time limit and fee rules, how to know when your passenger is ready, and what to do if the lot is full.

Where is the MSY cell phone lot?

The MSY cell phone lot is called the Taxicab/Rideshare Staging Area & Cell Phone Lot. Corner of Airline Drive and Hollandey Street. Follow Cell Phone Lot signs from the airport roadway.

Open the Taxicab/Rideshare Staging Area & Cell Phone Lot in Google Maps for turn-by-turn navigation to the lot entrance.

How long can I wait in the MSY cell phone lot?

Up to 1 hour free. There is no charge regardless of how long you stay, but plan your timing so you pull up to arrivals right as your passenger steps outside — circling burns time and fuel, and curbside officers will wave you on if you stop too early.

Capacity: MSY has not published an official vehicle count for the Taxicab/Rideshare Staging Area & Cell Phone Lot. Expect the lot to fill quickly during peak arrival banks — if it is full when you arrive, see the options in the last section below.

How do I know when my passenger is ready?

Search 'Louis Armstrong New Orleans International Airport (MSY)' in the rideshare app. Exit Level 1 Baggage Claim to the middle curb (Zone 3): Uber passengers use Doors 9-11, Lyft passengers use Doors 7-9. For same-day rides, request only after stepping outside at the correct door.

As a general rule, ask your passenger to text you only after they have their bags and are physically walking toward the arrivals curb — not when the plane touches down. Checked-bag passengers typically need 15–25 minutes after landing for baggage claim at domestic airports, and 45–60 minutesafter landing at international gates where customs adds extra time. Once you get the “at curb with bags” message, pull out and head straight there — a precise pick-up beats circling every time.

MSY cell phone lot tips

Combined taxi and rideshare driver staging lot — drivers queue here and receive dispatch notifications. When your passenger texts 'bags in hand', drive over. Uber Reserve is available up to 30 days in advance at MSY for guaranteed pickups.

• Have the flight number ready. You can track any U.S. flight for free on FlightAware or Flightradar24 — search by flight number to see the live gate arrival time and baggage carousel, not just scheduled wheels-down.
• Agree on a text trigger in advance.Tell your passenger: “Text me ‘bags and outside’ when you are standing on the curb with everything.” That single message is your cue to pull out — no guessing, no phone calls while driving.
• Do not leave the engine running unattended. Most cell phone lots prohibit unattended idling vehicles and some may be towed. If you need to stretch or use a restroom, look for any on-site amenities before the lot, or use a nearby gas station or convenience store.
• Check the arrivals board. Many cell phone lots have on-site flight information display screens — use them alongside your phone to confirm the flight has actually arrived at the gate before you start the clock on baggage claim wait time.

What if the MSY cell phone lot is full?

If the Taxicab/Rideshare Staging Area & Cell Phone Lot is full when you arrive, you have three practical options:

• Pull into short-term or daily parking. Most MSY parking garages offer a free or low-cost grace period (typically 15–30 minutes) and have covered, comfortable waiting areas. Check the rate boards before you commit to staying longer.
• Do one slow loop of the airport road. A single circuit of the terminal access road takes 5–8 minutes at most airports. By the time you complete the loop, a space may have opened up, or your passenger may have texted that they are almost ready.
• Wait in an adjacent surface lot or road. Some airports have overflow areas or nearby public streets where brief waiting is tolerated — check local signage. Never stop on the terminal curbside or in a no-stopping zone; officers will direct you to move immediately.

Frequently asked questions