Accessibility
Minneapolis–St. Paul (MSP) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Minneapolis–Saint Paul International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request at booking or at your airline's check-in counter; Delta Air Lines, the primary carrier at MSP, has a strong accessibility program in Terminal 1.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the MSP security checkpoint and guide you through screening at no charge.
A Passenger Support Specialist will meet you at the checkpoint. Call 1-855-787-2227 at least 72 hours before travel and specify Terminal 1 (Lindbergh) or Terminal 2 (Humphrey).
Security lanes
Family lane available
Dedicated family and special-assistance lanes at Terminal 1 checkpoints; at Terminal 2, ask any TSA officer for guidance to the most accessible lane.
Service animal relief areas
Before security at curbside areas in both terminals; after security, service animal relief areas are in Terminal 1 near the E gates and in Terminal 2 near the G gates — ask any MSP staff member.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
Quiet/sensory room available — Quiet/sensory room in Terminal 1 near the E-gate security checkpoint area. Contact MSP Guest Services (612-726-5141) to confirm the current access details.
Wheelchair and mobility device rentals
Available from Guest Services in Terminal 1 and Terminal 2 and at baggage claim.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
MSP's two terminals have no airside connection — a connecting flight that changes terminals requires exiting security and re-screening at a separate checkpoint. If you have a mobility need and a cross-terminal connection, request a dedicated airline escort well in advance; the inter-terminal walk plus re-screening adds significant time.
Frequently asked questions
Is wheelchair assistance free at MSP airport?
Yes — wheelchair assistance at MSP is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from MSP?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the MSP security checkpoint at no cost.
Does MSP airport have a family security lane?
Yes — Minneapolis–Saint Paul International Airport has a dedicated family and special-assistance security lane. Dedicated family and special-assistance lanes at Terminal 1 checkpoints; at Terminal 2, ask any TSA officer for guidance to the most accessible lane.
Where is the service animal relief area at MSP airport?
Before security at curbside areas in both terminals; after security, service animal relief areas are in Terminal 1 near the E gates and in Terminal 2 near the G gates — ask any MSP staff member. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: MSP TSA PreCheck lanes · Flying with disabilities guide · MSP security tips
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