Accessibility
Milwaukee (MKE) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Milwaukee Mitchell International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance through your airline when booking or at check-in; airlines coordinate service through Passenger Service Assistants (skycap-style attendants). A phone number is posted at curbside for wheelchair assistance, and valet/curbside attendants can summon a Passenger Service Assistant directly.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the MKE security checkpoint and guide you through screening at no charge.
Call the national TSA Cares helpline at 1-855-787-2227 at least 72 hours before travel, or submit a request through the TSA Cares form (linked from MKE's Security/TSA page) so a TSA officer can meet you and assist through screening at either the Concourse C or Concourse D checkpoint.
Security lanes
MKE does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Pre-security: in the Concession Mall near the Miller Brewhouse (Main Terminal). Post-security: Concourse C (across from Gate C14) and Concourse D (between Gates D34 and D36). Outdoor pet relief areas are also available near American Airlines ticketing and at both ends of baggage claim.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
MKE does not currently have a confirmed public sensory room. MKE does not have a dedicated sensory/quiet room for autism or sensory-processing needs. It does have a general Meditation Room on Level 3 near the Daily Parking covered walkway for quiet reflection and prayer. MKE participates in the Hidden Disabilities Sunflower Program — pick up a sunflower lanyard at the pre-security Airport Information desk to discreetly signal you or a companion may need extra assistance. For specific accommodation questions, contact the ADA Coordinator at 414-747-3889 or srana@mitchellairport.com.
Wheelchair and mobility device rentals
No independent wheelchair or scooter rental company/kiosk is advertised at MKE. Airport wheelchairs are provided at no cost through your airline's Passenger Service Assistants — request at booking or at the curb/ticket counter, or ask any airline agent for on-the-spot assistance.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
Pick up a Hidden Disabilities Sunflower lanyard at the pre-security Information desk if you or a companion has a non-visible disability — MKE staff are trained to recognize it. The airport is compact (one terminal, two concourses, gates C9-C25 and D27-D56), so walking distances to gates are short even without cart service.
Frequently asked questions
Is wheelchair assistance free at MKE airport?
Yes — wheelchair assistance at MKE is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from MKE?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the MKE security checkpoint at no cost.
Does MKE airport have a family security lane?
Milwaukee Mitchell International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. MKE does not advertise a separate, marked family/special-assistance security lane at either checkpoint (Concourse C or Concourse D). Tell any TSA officer at the checkpoint you need extra time or assistance, or arrange accommodations in advance through TSA Cares.
Where is the service animal relief area at MKE airport?
Pre-security: in the Concession Mall near the Miller Brewhouse (Main Terminal). Post-security: Concourse C (across from Gate C14) and Concourse D (between Gates D34 and D36). Outdoor pet relief areas are also available near American Airlines ticketing and at both ends of baggage claim. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: MKE TSA PreCheck lanes · Flying with disabilities guide · MKE security tips
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