Accessibility
Miami (MIA) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Miami International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request at booking or at your airline's check-in counter; MIA's hub status means very high wheelchair demand — requesting at booking is essential to guarantee availability.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the MIA security checkpoint and guide you through screening at no charge.
A Passenger Support Specialist will meet you at the checkpoint. Call 1-855-787-2227 at least 72 hours before travel. MIA handles a large international passenger volume; TSA Cares is especially helpful for travelers who face language or communication barriers.
Security lanes
Family lane available
Dedicated family and special-assistance lanes at checkpoints in the North, Central, and South terminal areas; ask any TSA officer for direction.
Service animal relief areas
Before security at curbside areas at all terminal levels; after security, service animal relief areas are in Concourse D (post-security lower level) and near Concourse J — ask any MIA employee for the nearest location.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
Quiet/sensory room available — Quiet/sensory room in Concourse D post-security. Contact MIA Guest Services (305-876-7000) to confirm current availability and access details.
Wheelchair and mobility device rentals
Available from Guest Services at baggage claim and throughout the terminal. MIA's continuous circular terminal layout means electric cart service covers the entire airport.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
MIA's circular terminal layout can involve walks of over a mile between the most distant concourses (D and J). Request airport electric cart service when you check in — it runs the full terminal circuit and is available to any passenger with a mobility need, not just wheelchair users.
Frequently asked questions
Is wheelchair assistance free at MIA airport?
Yes — wheelchair assistance at MIA is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from MIA?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the MIA security checkpoint at no cost.
Does MIA airport have a family security lane?
Yes — Miami International Airport has a dedicated family and special-assistance security lane. Dedicated family and special-assistance lanes at checkpoints in the North, Central, and South terminal areas; ask any TSA officer for direction.
Where is the service animal relief area at MIA airport?
Before security at curbside areas at all terminal levels; after security, service animal relief areas are in Concourse D (post-security lower level) and near Concourse J — ask any MIA employee for the nearest location. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: MIA TSA PreCheck lanes · Flying with disabilities guide · MIA security tips
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