Accessibility
Medford (MFR) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Rogue Valley International-Medford Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance from your airline at booking or at the ticket counter; because MFR has only one terminal, airline staff can arrange curb-to-gate assistance in one stop.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the MFR security checkpoint and guide you through screening at no charge.
TSA Cares can arrange a Passenger Support Specialist to walk you through MFR's single checkpoint. Call 1-855-787-2227 at least 72 hours before travel (weekdays 8am–11pm ET, weekends/holidays 9am–8pm ET) or submit a request at tsa.gov/contact-center/form/cares.
Security lanes
MFR does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
A pre-security outdoor relief area is located right outside the terminal, across the terminal loop road. A post-security indoor relief area for screened passengers and service animals is near the north aircraft apron on the secure side, sponsored by Dogs for the Deaf.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
MFR does not currently have a confirmed public sensory room. MFR does not have a dedicated sensory/quiet room. Call TSA Cares ahead of travel (1-855-787-2227) or ask airport staff at the Information Booth (541-772-8068) for accommodation; Sky House Bar & Grill's seating away from the gate-holding area is generally the quietest spot in this small terminal.
Wheelchair and mobility device rentals
No dedicated wheelchair/mobility-device rental counter is advertised at MFR. Wheelchairs are provided free through your airline on request rather than rented, which covers virtually all traveler needs given the terminal's small size.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
MFR's single, compact terminal means accessibility assistance covers the entire curb-to-gate journey without transfers between buildings or concourses — request help through your airline and you'll have it the whole way.
Frequently asked questions
Is wheelchair assistance free at MFR airport?
Yes — wheelchair assistance at MFR is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from MFR?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the MFR security checkpoint at no cost.
Does MFR airport have a family security lane?
Rogue Valley International-Medford Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. MFR has a single security checkpoint rather than a separate family/special-assistance lane. Travelers needing extra time or help should simply tell the TSA officer at the checkpoint, who can screen you at your own pace.
Where is the service animal relief area at MFR airport?
A pre-security outdoor relief area is located right outside the terminal, across the terminal loop road. A post-security indoor relief area for screened passengers and service animals is near the north aircraft apron on the secure side, sponsored by Dogs for the Deaf. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: MFR TSA PreCheck lanes · Flying with disabilities guide · MFR security tips
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