Accessibility
Orlando (MCO) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Orlando International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request at booking or at your airline's counter in the main terminal; MCO's airside layout means curbside wheelchair assistants coordinate with the automated people-mover system to reach satellites.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the MCO security checkpoint and guide you through screening at no charge.
A Passenger Support Specialist will meet you at the checkpoint. Call 1-855-787-2227 at least 72 hours before travel; specify Airside A (gates 1–29) or Airside B (gates 70–129) when calling.
Security lanes
Family lane available
Dedicated family and special-assistance checkpoint lanes are available at both Airside A and B security areas; ask any TSA officer for guidance.
Service animal relief areas
Before security near all curbside entrance areas; after security, service animal relief areas are in Airside A (near gate 17) and Airside B (near gate 100) — ask any airport employee for directions.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
MCO does not currently have a confirmed public sensory room. Contact MCO Guest Services (407-825-2111) for quiet space availability. MCO is a busy family destination — request assistance early for reduced-stimulation routing through the terminal.
Wheelchair and mobility device rentals
Available from Guest Services on Level 3 of the Main Terminal and at airside baggage claim areas.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
MCO's automated people-mover trams connect the main terminal to the two airsides — if you use a wheelchair, tell your airline during check-in so they can coordinate the tram transfer, which uses a separate wheelchair-accessible boarding path and requires advance staff coordination.
Frequently asked questions
Is wheelchair assistance free at MCO airport?
Yes — wheelchair assistance at MCO is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from MCO?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the MCO security checkpoint at no cost.
Does MCO airport have a family security lane?
Yes — Orlando International Airport has a dedicated family and special-assistance security lane. Dedicated family and special-assistance checkpoint lanes are available at both Airside A and B security areas; ask any TSA officer for guidance.
Where is the service animal relief area at MCO airport?
Before security near all curbside entrance areas; after security, service animal relief areas are in Airside A (near gate 17) and Airside B (near gate 100) — ask any airport employee for directions. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: MCO TSA PreCheck lanes · Flying with disabilities guide · MCO security tips
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