Accessibility

Long Beach (LGB) Airport Accessibility & Wheelchair Services

Wheelchair assistance at Long Beach Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.

Airline-provided service

Wheelchair assistance

Request wheelchair assistance through your airline at booking or at check-in; for general accessibility questions about the terminal itself, contact LGB Landside Operations at 562-570-2689.

Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.

TSA Cares

Free security screening assistance

TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.

How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the LGB security checkpoint and guide you through screening at no charge.

TSA Cares can arrange a Passenger Support Specialist to help through the single LGB checkpoint. Call 1-855-787-2227 (or 711 for Federal Relay) at least 72 hours before you travel — hours are weekdays 8am–11pm ET and weekends/holidays 9am–8pm ET — or email TSA-ContactCenter@tsa.dhs.gov.

Security lanes

LGB does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.

Service animal relief areas

A designated relief area for service animals and pets is located curbside on the north side of the terminal building, before security.

Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.

Quiet and sensory room

LGB does not currently have a confirmed public sensory room. LGB has no dedicated sensory or quiet room. If a calmer space is needed on travel day, contact the airport's ADA Coordinator (Melissa DeAmicis, 562-570-2626) or the citywide ADA office (ADA@LongBeach.gov, 562-570-6257) ahead of time to ask about accommodations.

Wheelchair and mobility device rentals

LGB does not list an on-site wheelchair rental program; free wheelchair assistance is provided terminal-wide through your airline on request. Elevators serving accessible routes are located in Parking Structures A and B and on the north side of the terminal building.

Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.

Pro Tip

LGB uses open-air boarding on both concourses — passengers walk out onto the tarmac to reach the aircraft rather than using a jet bridge — so mention any step-free or paved-route needs when you request airline wheelchair assistance.

Frequently asked questions

Is wheelchair assistance free at LGB airport?

Yes — wheelchair assistance at LGB is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.

How do I contact TSA Cares before my flight from LGB?

Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the LGB security checkpoint at no cost.

Does LGB airport have a family security lane?

Long Beach Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. LGB does not advertise a dedicated family/special-assistance security lane at its single checkpoint. Tell any TSA officer you need extra time, or arrange Passenger Support Specialist help in advance through TSA Cares.

Where is the service animal relief area at LGB airport?

A designated relief area for service animals and pets is located curbside on the north side of the terminal building, before security. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.

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