Accessibility
Juneau (JNU) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Juneau International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance from your airline at booking or at the check-in counter; Alaska Airlines (JNU's dominant carrier) and the other airlines serving JNU provide assistance from check-in through the gate on request.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the JNU security checkpoint and guide you through screening at no charge.
A TSA Passenger Support Specialist can be requested to assist you through JNU's single security checkpoint. Call 1-855-787-2227 at least 72 hours before travel, or submit a request at tsa.gov/contact-center/form/cares.
Security lanes
JNU does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Two outdoor pet/service-animal relief areas: one next to the rental car parking lot and one at the end of the north side of the terminal. Pets and service animals must be kept in a kennel or on a leash while inside the terminal.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
JNU does not currently have a confirmed public sensory room. JNU does not have a dedicated sensory or quiet room. Ask airport staff or your airline about finding a quieter corner of the compact terminal, or contact Southeast Alaska Independent Living (SAIL) at 1-800-478-7245 ahead of time for help planning your visit.
Wheelchair and mobility device rentals
There is no wheelchair or scooter rental counter inside the terminal itself; wheelchairs for use within the airport are provided free through your airline. For personal-use rentals in the Juneau area, Juneau Mobility Rentals and Cloud of Goods deliver wheelchairs, walkers, and scooters (including to cruise terminals), and SAIL can help visitors arrange equipment in advance.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
JNU is a small, single-checkpoint, single-terminal airport, so accessibility needs are handled by direct request rather than dedicated infrastructure — call your airline and TSA Cares ahead of travel so help is already arranged when you land or depart, rather than expecting on-site self-service accommodations.
Frequently asked questions
Is wheelchair assistance free at JNU airport?
Yes — wheelchair assistance at JNU is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from JNU?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the JNU security checkpoint at no cost.
Does JNU airport have a family security lane?
Juneau International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. JNU has only one security checkpoint and no separate dedicated family/special-assistance lane; because there's a single small checkpoint, TSA officers can accommodate families and travelers needing extra help within that one lane — just let an officer know when you arrive.
Where is the service animal relief area at JNU airport?
Two outdoor pet/service-animal relief areas: one next to the rental car parking lot and one at the end of the north side of the terminal. Pets and service animals must be kept in a kennel or on a leash while inside the terminal. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: JNU TSA PreCheck lanes · Flying with disabilities guide · JNU security tips
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