Accessibility
Jacksonville (JAX) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Jacksonville International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance when booking your flight or through your airline's check-in counter; JAX Airport Ambassadors (identifiable by blue vests) are stationed throughout the terminal to help connect you with your airline's wheelchair provider.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the JAX security checkpoint and guide you through screening at no charge.
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight, or submit a request at tsa.gov/contact-center/form/cares; a Passenger Support Specialist can meet you at the checkpoint and assist you through screening.
Security lanes
JAX does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Outdoor relief area outside Baggage Claim near bag belt 8 (pre-security); indoor post-security relief area located between Concourse A and Concourse C near the Food Court, with artificial turf, a hand-washing sink, and an automatic flush/drain system.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
JAX does not currently have a confirmed public sensory room. JAX does not have a dedicated sensory/quiet room. If you need a low-stimulation space, ask an Airport Ambassador (blue vest) or Guest Services (904-741-2020 via the white courtesy phones) — they can direct you to a quieter seating area away from the concourse crowds.
Wheelchair and mobility device rentals
JAX does not publish a standalone mobility-scooter rental service; wheelchairs are provided free through your airline on request. For mobility needs beyond airline wheelchair service, contact Guest Services in advance of travel.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
JAX's compact single-terminal layout (one central checkpoint area, two short concourses) makes it one of the easier mid-size airports to navigate with mobility challenges — the walk from checkpoint to any gate is short, so standard connection time is generally enough without extra buffer.
Frequently asked questions
Is wheelchair assistance free at JAX airport?
Yes — wheelchair assistance at JAX is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from JAX?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the JAX security checkpoint at no cost.
Does JAX airport have a family security lane?
Jacksonville International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. JAX's official materials do not advertise a dedicated family/special-assistance security lane — the airport has just one checkpoint per concourse (A and C). Ask any TSA officer at either checkpoint for special-assistance screening if you need it.
Where is the service animal relief area at JAX airport?
Outdoor relief area outside Baggage Claim near bag belt 8 (pre-security); indoor post-security relief area located between Concourse A and Concourse C near the Food Court, with artificial turf, a hand-washing sink, and an automatic flush/drain system. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: JAX TSA PreCheck lanes · Flying with disabilities guide · JAX security tips
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