Accessibility
Jackson (JAN) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Jackson-Medgar Wiley Evers International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance when booking or at your airline's ticket counter; skycaps are also available curbside at the terminal front for additional help.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the JAN security checkpoint and guide you through screening at no charge.
A TSA Passenger Support Specialist can meet you at either JAN checkpoint and walk you through screening. Call the TSA Cares helpline at 1-855-787-2227 at least 72 hours before you fly, or submit a request at tsa.gov/contact-center/form/cares.
Security lanes
JAN does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
An outdoor pet relief area is outside baggage claim near the east employee parking lot (pre-security). Indoor pet relief areas are post-security in both the East and West Concourses.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
JAN does not currently have a confirmed public sensory room. JAN does not have a dedicated sensory/quiet room. Call the airport's special-assistance line at 601-939-5631 (staffed 24/7/365) ahead of travel to arrange extra support or a quieter route through the terminal.
Wheelchair and mobility device rentals
JAN does not publish a personal-use wheelchair/mobility-device rental program. Free airline-provided wheelchair assistance is available curb-to-gate and gate-to-curb if requested through your airline; travelers who need their own equipment inside the terminal should arrange rental in advance through a Jackson-area medical equipment supplier.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
Accessible parking is available at every lot: on all levels of the Garage near the elevators, directly behind the Garage in the Surface lot, and adjacent to the entry gate in the Long-Term lot. All public restrooms are ADA-accessible, and dedicated accessible family restrooms are located pre-security in the main terminal, in baggage claim, and in both concourses.
Frequently asked questions
Is wheelchair assistance free at JAN airport?
Yes — wheelchair assistance at JAN is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from JAN?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the JAN security checkpoint at no cost.
Does JAN airport have a family security lane?
Jackson-Medgar Wiley Evers International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. JAN does not publish a dedicated family/special-assistance security lane at either checkpoint. Ask any TSA officer at the East or West Concourse checkpoint for accommodation — with only two small checkpoints, officers can generally provide individual attention without a separate lane.
Where is the service animal relief area at JAN airport?
An outdoor pet relief area is outside baggage claim near the east employee parking lot (pre-security). Indoor pet relief areas are post-security in both the East and West Concourses. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: JAN TSA PreCheck lanes · Flying with disabilities guide · JAN security tips
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