Accessibility
Jackson Hole (JAC) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Jackson Hole Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Wheelchair assistance is coordinated by your airline, not the airport — contact your airline directly to reserve service before you arrive; airline staff meet passengers at check-in and escort them to the gate and through connections.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the JAC security checkpoint and guide you through screening at no charge.
TSA Cares provides a Passenger Support Specialist to assist through screening. Call the TSA Cares helpline at 1-855-787-2227 at least 72 hours before your flight, or submit a request through TSA's online contact form.
Security lanes
JAC does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Two outdoor pet relief areas (grassy, with Mutt Mitts provided) — one at the north corner near ticketing and one on the west side of the parking area — plus one indoor relief area airside, across from Gate 7 in the boarding lounge.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
Quiet/sensory room available — The Wellness Room is just beyond security on the north side of the holdroom, near the restrooms, offering a quiet space to decompress before a flight. JAC also offers complimentary sensory kits for neurodivergent travelers — call (307) 413-2836 ahead and staff will deliver a kit after you clear security.
Wheelchair and mobility device rentals
No dedicated mobility-device rental counter at JAC; wheelchairs for use within the terminal are provided by your airline on request. Free sunflower lanyards (signaling a hidden disability) are available at the Information Desk near baggage claim.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
JAC boards every flight via mobile stairs or ramp onto the open tarmac — there are no jet bridges — so travelers with mobility needs should confirm accessible boarding (lift equipment) with their airline when reserving wheelchair assistance, since the process differs from jet-bridge airports.
Frequently asked questions
Is wheelchair assistance free at JAC airport?
Yes — wheelchair assistance at JAC is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from JAC?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the JAC security checkpoint at no cost.
Does JAC airport have a family security lane?
Jackson Hole Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. JAC has a single security checkpoint with four lanes, including one dedicated TSA PreCheck lane; there is no separately branded family/special-assistance lane, but any TSA officer at the checkpoint can provide extra time and help on request.
Where is the service animal relief area at JAC airport?
Two outdoor pet relief areas (grassy, with Mutt Mitts provided) — one at the north corner near ticketing and one on the west side of the parking area — plus one indoor relief area airside, across from Gate 7 in the boarding lounge. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: JAC TSA PreCheck lanes · Flying with disabilities guide · JAC security tips
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