Accessibility
Indianapolis (IND) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Indianapolis International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance through your airline at booking or check-in; on-site provider G2 Secure Staff handles both departing and arriving passengers and can be reached directly at 317-248-8232 if you need help coordinating.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the IND security checkpoint and guide you through screening at no charge.
TSA Cares helps travelers with disabilities, medical conditions, and other special circumstances get through screening at Checkpoint A or B. Call 855-787-2227 at least 72 hours before your flight, or submit a request at tsa.gov/contact-center/form/cares.
Security lanes
Family lane available
IND uses TSA's Self-Select Lanes at both the A and B checkpoints, including a dedicated Families/Special Assistance lane alongside the Expert and Casual lanes — look for the lane signage at checkpoint entry or ask a TSA officer.
Service animal relief areas
Pre-security: outdoor grassy relief areas in the North and South Gardens just outside the lower level of the terminal. Post-security: indoor pet relief rooms with artificial turf and a wash-down sprinkler system at Room 04A.303A on Concourse A (across from Harry & Izzy's, near International Arrivals) and Room 03B.302D on Concourse B (across from Gate B5, near Tinker Coffee).
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
Quiet/sensory room available — IND is a certified sensory-inclusive venue with two post-security sensory rooms developed with IU Health's CompleteLife Program: Room 04A.304 on Concourse A (across from Harry & Izzy's, near International Arrivals) and Room 03B.302.A on Concourse B (across from Gate B5, near Tinker Coffee). Rooms offer adjustable lighting, quiet seating, comfort items, and a private restroom; press the intercom button at the door or call Guest Services at 317-487-7243 for access help.
Wheelchair and mobility device rentals
IND does not operate an on-site wheelchair/scooter rental counter for personal use in the terminal — airline-provided wheelchair assistance via G2 Secure Staff (317-248-8232) covers movement through the airport. For a personal mobility scooter or wheelchair during your Indianapolis trip, third-party services such as Scootaround (1-888-441-7575) and local providers like Hoosier Mobility (317-660-5132) can deliver equipment to the airport or your hotel with advance notice.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
IND's terminal is compact and single-building, so even without a rental counter, distances from curb to gate are short. If you need equipment for your whole trip rather than just the terminal walk, book a scooter/wheelchair delivery with a local provider a few days ahead — they'll meet you at baggage claim or your hotel.
Frequently asked questions
Is wheelchair assistance free at IND airport?
Yes — wheelchair assistance at IND is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from IND?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the IND security checkpoint at no cost.
Does IND airport have a family security lane?
Yes — Indianapolis International Airport has a dedicated family and special-assistance security lane. IND uses TSA's Self-Select Lanes at both the A and B checkpoints, including a dedicated Families/Special Assistance lane alongside the Expert and Casual lanes — look for the lane signage at checkpoint entry or ask a TSA officer.
Where is the service animal relief area at IND airport?
Pre-security: outdoor grassy relief areas in the North and South Gardens just outside the lower level of the terminal. Post-security: indoor pet relief rooms with artificial turf and a wash-down sprinkler system at Room 04A.303A on Concourse A (across from Harry & Izzy's, near International Arrivals) and Room 03B.302D on Concourse B (across from Gate B5, near Tinker Coffee). Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: IND TSA PreCheck lanes · Flying with disabilities guide · IND security tips
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