Accessibility
New Haven (HVN) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Tweed New Haven Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance from your airline at booking or by contacting Avelo or Breeze directly. HVN currently has no skycaps, but ticket-counter staff will assist, and a crew member is stationed at the baggage carousel to help with luggage retrieval.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the HVN security checkpoint and guide you through screening at no charge.
A TSA Cares Passenger Support Specialist can meet you at HVN's single checkpoint and guide you through screening. Call 1-855-787-2227 at least 72 hours before travel or submit a request at tsa.gov/contact-center/form/cares.
Security lanes
HVN does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
One pet/service-animal relief area is located outside the Departures Terminal front entrance, before security.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
HVN does not currently have a confirmed public sensory room. HVN does not have a dedicated sensory or quiet room. Contact the airport's ADA Coordinator, Malena Zanjani, at 203-824-9020 ahead of travel to ask about accommodations.
Wheelchair and mobility device rentals
No dedicated mobility-device rental counter is advertised; travelers needing a wheelchair beyond airline-provided assistance should contact the ADA Coordinator (203-824-9020) or their airline in advance.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
HVN is small and entirely walkable — accessible parking spaces are in every lot, the complimentary shuttle serving Lot C and the off-site Park & Ride is wheelchair-lift equipped, all restrooms are accessible, and some gates board via jet bridge while others use ground-level ramps. Because staff and equipment are more limited than at a big hub, request airline wheelchair assistance and any TSA Cares support in advance rather than counting on walk-up service.
Frequently asked questions
Is wheelchair assistance free at HVN airport?
Yes — wheelchair assistance at HVN is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from HVN?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the HVN security checkpoint at no cost.
Does HVN airport have a family security lane?
Tweed New Haven Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. HVN has one small security checkpoint rather than a separate family/special-assistance lane; tell any TSA officer at the checkpoint if you need extra time or accommodation and they will assist you there.
Where is the service animal relief area at HVN airport?
One pet/service-animal relief area is located outside the Departures Terminal front entrance, before security. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: HVN TSA PreCheck lanes · Flying with disabilities guide · HVN security tips
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