Accessibility
White Plains (HPN) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Westchester County Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair or mobility assistance through your airline at booking, or at least 48 hours before departure; airline-contracted staff handle curbside and gate-side assistance on travel day. HPN does not operate its own airport wheelchair-rental counter.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the HPN security checkpoint and guide you through screening at no charge.
Call the TSA Cares helpline at 1-855-787-2227 at least 72 hours before your flight, or submit a request at tsa.gov, and a Passenger Support Specialist can meet you at HPN's single checkpoint to guide you through screening.
Security lanes
HPN does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Not published by the airport. Airline destination guides note an outdoor area near baggage claim (outside, to the right) with hours around 5am–7pm; confirm the current spot with a Guest Services or airline agent on arrival, since this is not officially documented by the airport itself.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
HPN does not currently have a confirmed public sensory room. HPN does not have a dedicated sensory room. Since December 2022 it has participated in the Hidden Disabilities Sunflower program — a Sunflower lanyard, available on request, discreetly signals to staff and TSA that you may need extra time or support (it does not expedite screening).
Wheelchair and mobility device rentals
No independent on-site wheelchair or scooter rental counter is confirmed at HPN; mobility assistance is provided only through your airline, arranged in advance.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
HPN's compact single-terminal layout keeps walking distances short, but seating and staffing are limited, and there's no large accessibility service desk to fall back on — request assistance well ahead of your flight and arrive early in case plans change.
Frequently asked questions
Is wheelchair assistance free at HPN airport?
Yes — wheelchair assistance at HPN is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from HPN?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the HPN security checkpoint at no cost.
Does HPN airport have a family security lane?
Westchester County Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. HPN has one security checkpoint with two screening lanes and no separately signed family/special-assistance lane. Tell any TSA officer at the checkpoint that you need extra time or assistance and they will accommodate you within the existing lanes.
Where is the service animal relief area at HPN airport?
Not published by the airport. Airline destination guides note an outdoor area near baggage claim (outside, to the right) with hours around 5am–7pm; confirm the current spot with a Guest Services or airline agent on arrival, since this is not officially documented by the airport itself. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: HPN TSA PreCheck lanes · Flying with disabilities guide · HPN security tips
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