Accessibility
Greenville-Spartanburg (GSP) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Greenville-Spartanburg International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance through your airline at booking or check-in; GSP's contracted provider is Menzies Aviation. Call the Information Center (864-877-7426) if you need help coordinating.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the GSP security checkpoint and guide you through screening at no charge.
Request a TSA Passenger Support Specialist to assist you through the checkpoint by calling TSA Cares at 855-787-2227 at least 72 hours before travel, or submit the online TSA Cares request form.
Security lanes
GSP does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
A pre-security pet relief area is located in front of Parking Garage B. Only trained service animals may travel through the terminal outside a carrier; all other animals, including emotional support animals, must remain in an approved carrier per airport policy.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
GSP does not currently have a confirmed public sensory room. GSP does not have a dedicated sensory or quiet room. Call or text the Information Center in advance (864-877-7426 or 864-485-8885) to ask about a quiet space — staff can often accommodate informal requests given the airport's small size.
Wheelchair and mobility device rentals
Wheelchairs are provided free through airline/Menzies Aviation assistance rather than a public rental counter; GSP does not have a separate mobility-scooter rental service.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
GSP's small, single-terminal layout is itself an accessibility advantage — short walks, one security checkpoint, and family restrooms with nursing rooms (sinks, outlets, soft lighting) near gates A3 and B4 and the ticket lobby. Still, request wheelchair or TSA Cares support at least 72 hours ahead, since staffing at a smaller airport is leaner than at a major hub.
Frequently asked questions
Is wheelchair assistance free at GSP airport?
Yes — wheelchair assistance at GSP is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from GSP?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the GSP security checkpoint at no cost.
Does GSP airport have a family security lane?
Greenville-Spartanburg International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. GSP has a single security checkpoint rather than a separate dedicated family/special-assistance lane; ask any TSA officer at the checkpoint for extra time or side-by-side screening if you're traveling with young children or need additional assistance.
Where is the service animal relief area at GSP airport?
A pre-security pet relief area is located in front of Parking Garage B. Only trained service animals may travel through the terminal outside a carrier; all other animals, including emotional support animals, must remain in an approved carrier per airport policy. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: GSP TSA PreCheck lanes · Flying with disabilities guide · GSP security tips
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