Accessibility
Greensboro (GSO) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Piedmont Triad International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Contact your airline in advance (or ask at the ticket counter on arrival) to arrange curbside and gate wheelchair assistance; airlines handle wheelchair service directly at GSO.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the GSO security checkpoint and guide you through screening at no charge.
TSA Cares Passenger Support Specialists can meet travelers with disabilities or medical conditions at either GSO checkpoint. Call the TSA Cares helpline at 1-855-787-2227 at least 72 hours before travel, or submit a request through the TSA website.
Security lanes
GSO does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Relief area locations are marked on PTI's official terminal maps (flyfrompti.com/terminal-maps); ask any airport or airline employee to point you to the nearest one if signage isn't visible.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
GSO does not currently have a confirmed public sensory room. GSO does not have a dedicated permanent sensory room. Instead, the airport partners with the CAMSE Kit program to provide sensory tool bags/comfort kits for travelers with autism or other special needs during a stressful moment — ask any PTI staff member or the Airport Authority office for one.
Wheelchair and mobility device rentals
No self-serve rental program is advertised; travelers needing a wheelchair beyond what their airline provides should call the Airport Authority at (336) 665-5600 or their airline in advance.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
Ask for a Hidden Disability Sunflower lanyard — PTI participates in the Sunflower program, which lets travelers discreetly signal to staff that they may need extra time or assistance without having to explain why.
Frequently asked questions
Is wheelchair assistance free at GSO airport?
Yes — wheelchair assistance at GSO is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from GSO?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the GSO security checkpoint at no cost.
Does GSO airport have a family security lane?
Piedmont Triad International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. GSO's official accessibility page does not describe a dedicated family/special-assistance security lane. Ask a TSA officer at the North or South Concourse checkpoint for extra-time screening, and use TSA Cares (above) to arrange support ahead of your trip.
Where is the service animal relief area at GSO airport?
Relief area locations are marked on PTI's official terminal maps (flyfrompti.com/terminal-maps); ask any airport or airline employee to point you to the nearest one if signage isn't visible. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: GSO TSA PreCheck lanes · Flying with disabilities guide · GSO security tips
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