Accessibility
Fort Wayne (FWA) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Fort Wayne International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair and/or luggage assistance at least 48 hours before travel via the online form on fwairport.com or by calling 260-458-4017; same-day requests are accepted when possible but not guaranteed. For day-of emergencies, 24/7 Public Safety can be reached at 260-747-2624.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the FWA security checkpoint and guide you through screening at no charge.
TSA Cares can arrange a Passenger Support Specialist to assist through the single checkpoint. Call the TSA Cares helpline at 1-855-787-2227 at least 72 hours before travel, or request through tsa.gov/travel/tsa-cares.
Security lanes
FWA does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
An Indoor Pet Relief Area is available post-security on both the first and second floors of the terminal.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
Quiet/sensory room available — FWA has a dedicated Sensory Room post-security, listed among the airport's official accessibility features; ask any Customer Service Agent or the Welcome Center for the current location/access details, since the airport's site does not publish an exact room number online. LOW CONFIDENCE on exact room location.
Wheelchair and mobility device rentals
Airport-owned wheelchairs are available for use in the terminal via Customer Service Agents; there is no separate powered-mobility-scooter rental program advertised.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
FWA is small enough that its accessibility features are genuinely easy to use in practice: request wheelchair help 48 hours ahead, and once inside, the hearing loop, cane trail, adult changing table, low-profile baggage scales, and accessible-height counters are all within a short walk of the single checkpoint. For hearing-impaired travelers, a Video Relay Service videophone is available at the Welcome Center pre-security.
Frequently asked questions
Is wheelchair assistance free at FWA airport?
Yes — wheelchair assistance at FWA is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from FWA?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the FWA security checkpoint at no cost.
Does FWA airport have a family security lane?
Fort Wayne International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. FWA has only one TSA checkpoint (second floor) and does not advertise a separate dedicated family/special-assistance lane; ask any TSA officer at the checkpoint and they will accommodate families or passengers needing extra time or space.
Where is the service animal relief area at FWA airport?
An Indoor Pet Relief Area is available post-security on both the first and second floors of the terminal. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: FWA TSA PreCheck lanes · Flying with disabilities guide · FWA security tips
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