Accessibility
Eugene (EUG) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Eugene Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance through your airline at booking or at the ticket counter; airlines are required to provide wheelchair service from curb to aircraft and back. Wheelchairs for public use are also stocked at the airline ticket counters in the main lobby.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the EUG security checkpoint and guide you through screening at no charge.
Call TSA Cares at 1-855-787-2227 at least 72 hours before departure, or submit a request at tsa.gov/contact-center/form/cares; a Passenger Support Specialist can meet you at EUG's single checkpoint to help with screening.
Security lanes
EUG does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
A designated pet/service-animal relief area is outside the terminal's north door (landside, pre-security). The airport's services page also references a post-security relief station, but its exact concourse location isn't published on the official site — ask a Navigator volunteer at the lobby information booth or any gate agent.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
EUG does not currently have a confirmed public sensory room. EUG has no dedicated sensory or quiet room. The airport's 2026 GoodMaps indoor-navigation app includes reduced-sensory routing that avoids crowded areas, and staff can point neurodivergent travelers toward quieter seating near the secure-side lactation suites. For advance planning, contact ADA Coordinators Stephanie Picotte or Odette Oppe at 541-682-5430.
Wheelchair and mobility device rentals
No on-site wheelchair/scooter rental counter — free airline-provided wheelchair assistance plus the ticket-counter wheelchairs cover most in-terminal needs. For accessible ground transportation between the airport and Eugene, VK First Class Secure Transport (458-210-1948, daily 6am–6pm) offers ADA-accessible vehicles.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
EUG rolled out a free GoodMaps indoor-navigation app in 2026 with turn-by-turn audio guidance for blind/low-vision travelers, on-screen visual cues for deaf/hard-of-hearing travelers, and step-free routing for wheelchair users. Download it (iOS/Android) before you arrive — it's the most useful accessibility tool this small airport offers beyond airline-arranged wheelchair assistance.
Frequently asked questions
Is wheelchair assistance free at EUG airport?
Yes — wheelchair assistance at EUG is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from EUG?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the EUG security checkpoint at no cost.
Does EUG airport have a family security lane?
Eugene Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. EUG does not have a dedicated family or special-assistance security lane. With only one checkpoint serving the entire terminal and average waits around 7 minutes, ask any TSA officer for individualized help rather than looking for a separate lane.
Where is the service animal relief area at EUG airport?
A designated pet/service-animal relief area is outside the terminal's north door (landside, pre-security). The airport's services page also references a post-security relief station, but its exact concourse location isn't published on the official site — ask a Navigator volunteer at the lobby information booth or any gate agent. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: EUG TSA PreCheck lanes · Flying with disabilities guide · EUG security tips
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