Accessibility
El Paso (ELP) Airport Accessibility & Wheelchair Services
Wheelchair assistance at El Paso International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance when booking your flight or at your airline's ticket counter. A courtesy cart also operates in Concourse B (East Concourse) Sunday–Friday 4:00 AM–9:00 PM and Saturday 4:00 AM–12:30 PM for passengers who need help covering longer distances.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the ELP security checkpoint and guide you through screening at no charge.
Call TSA Cares at 1-855-787-2227 at least 72 hours before traveling, or submit a request at tsa.gov/travel/passenger-support, and a Passenger Support Specialist can meet you at the checkpoint to guide you through screening.
Security lanes
ELP does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Two designated relief areas: one in the short-term parking lot near ticketing (pre-security) and one in Concourse B (East Concourse) beyond the security checkpoint.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
ELP does not currently have a confirmed public sensory room. ELP does not publicize a dedicated sensory or quiet room. Passengers with sensory sensitivities can call the airport at 915-212-0330 in advance or ask any airport Guest Services agent on arrival about a quiet waiting area or additional assistance.
Wheelchair and mobility device rentals
No independent wheelchair or scooter rental company is advertised at ELP; wheelchairs are provided directly by your airline (request at booking or the ticket counter), and the Concourse B courtesy cart covers longer distances for passengers with mobility needs.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
Because ELP splits into two separate checkpoints (East and West Concourse) with no train between them, request wheelchair or cart assistance well before your flight so staff have time to route you to the correct side of the airport.
Frequently asked questions
Is wheelchair assistance free at ELP airport?
Yes — wheelchair assistance at ELP is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from ELP?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the ELP security checkpoint at no cost.
Does ELP airport have a family security lane?
El Paso International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. No dedicated family or special-assistance security lane is publicized at either of ELP's two checkpoints (East or West Concourse). Ask any TSA officer at the checkpoint for extra assistance, or arrange a TSA Cares Passenger Support Specialist in advance to meet you there.
Where is the service animal relief area at ELP airport?
Two designated relief areas: one in the short-term parking lot near ticketing (pre-security) and one in Concourse B (East Concourse) beyond the security checkpoint. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: ELP TSA PreCheck lanes · Flying with disabilities guide · ELP security tips
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