Accessibility
Dallas/Fort Worth (DFW) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Dallas/Fort Worth International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request at booking or at your airline's check-in counter; DFW's five terminals are spread across a large campus, so early requests ensure smooth Skylink-train coordination for mobility users.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the DFW security checkpoint and guide you through screening at no charge.
A Passenger Support Specialist will meet you at the checkpoint in your terminal. Call 1-855-787-2227 at least 72 hours before travel and specify your terminal (A–E).
Security lanes
Family lane available
Dedicated family and special-assistance lanes at checkpoints in all five terminals (A–E); ask any TSA officer if the lanes are not clearly marked.
Service animal relief areas
Before security at all terminal curbside entrance areas; after security, service animal relief areas are on the lower concourse level near the Skylink stations in each terminal — ask any DFW employee for the nearest location.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
Quiet/sensory room available — Quiet/sensory room located in Terminal D near gate D22 (post-security). Contact DFW Guest Services (972-973-4000) to confirm current availability.
Wheelchair and mobility device rentals
Available from Guest Services information counters in each terminal (A–E). Electric cart service operates post-security throughout all terminals.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
DFW's five terminals cover miles of campus — if you have a connection requiring a terminal change, the Skylink train is wheelchair-accessible but can be crowded at peak times. Request a dedicated cart escort from your airline rather than navigating Skylink independently during busy periods.
Frequently asked questions
Is wheelchair assistance free at DFW airport?
Yes — wheelchair assistance at DFW is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from DFW?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the DFW security checkpoint at no cost.
Does DFW airport have a family security lane?
Yes — Dallas/Fort Worth International Airport has a dedicated family and special-assistance security lane. Dedicated family and special-assistance lanes at checkpoints in all five terminals (A–E); ask any TSA officer if the lanes are not clearly marked.
Where is the service animal relief area at DFW airport?
Before security at all terminal curbside entrance areas; after security, service animal relief areas are on the lower concourse level near the Skylink stations in each terminal — ask any DFW employee for the nearest location. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: DFW TSA PreCheck lanes · Flying with disabilities guide · DFW security tips
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