Accessibility
Dallas (DAL) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Dallas Love Field is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Contact your airline's customer service team in advance to arrange wheelchair assistance at no charge; it's highly recommended to book this ahead of travel, but assistance can also be requested in person at the arrival ticketing area or from any airport information booth.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the DAL security checkpoint and guide you through screening at no charge.
Submit the TSA Cares request form at least 72 hours before travel or call 1-855-787-2227 to arrange for a Passenger Support Specialist to assist you through the checkpoint. For complaints, TSA can also be reached at 1-866-289-9673 or TSA-ContactCenter@dhs.gov.
Security lanes
DAL does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Post-security in the terminal 'stem' (the connector between the East and West Concourses), plus two additional relief areas outside the terminal — one of which is large enough for animals to run. Check the official terminal map for exact spots, since post- and pre-security options both exist.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
Quiet/sensory room available — A dedicated sensory room opened in summer 2024 on the lower level of the terminal, pre-security, near the security checkpoint, conference center, and cafes. It features calming lighting, sound effects, and interactive touch/tactile installations. The airport doesn't publish set hours or a reservation process; ask at an information booth or call the airport at 214-670-5683 (214-670-LOVE) for access details.
Wheelchair and mobility device rentals
The airport itself does not advertise a dedicated on-site wheelchair/scooter rental counter — wheelchairs for use within the terminal are provided free through your airline or an information booth. For personal mobility scooter rentals delivered to the airport or a nearby hotel, third-party Dallas-area services (e.g., Scootaround, Cloud of Goods) operate in the area but must be booked independently.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
DAL partners with the Hidden Disabilities Sunflower program — pick up a free sunflower lanyard at the main information booth across from the TSA checkpoint near Bruegger's Bagels to signal to staff that you may need extra time or support (note: it does not grant expedited screening).
Frequently asked questions
Is wheelchair assistance free at DAL airport?
Yes — wheelchair assistance at DAL is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from DAL?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the DAL security checkpoint at no cost.
Does DAL airport have a family security lane?
Dallas Love Field does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. DAL operates a single security checkpoint (Southwest Upper) with standard, TSA PreCheck, and CLEAR lanes; the airport does not advertise a separate dedicated family/special-assistance lane. Ask any TSA officer or one of the three staffed information booths for extra time or accommodation within the standard line.
Where is the service animal relief area at DAL airport?
Post-security in the terminal 'stem' (the connector between the East and West Concourses), plus two additional relief areas outside the terminal — one of which is large enough for animals to run. Check the official terminal map for exact spots, since post- and pre-security options both exist. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: DAL TSA PreCheck lanes · Flying with disabilities guide · DAL security tips
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