Accessibility

Cincinnati (CVG) Airport Accessibility & Wheelchair Services

Wheelchair assistance at Cincinnati/Northern Kentucky International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.

Airline-provided service

Wheelchair assistance

Request wheelchair assistance through your airline at booking or at check-in. Self-driving passengers who need help from the parking garage or ValuPark lot can call Bags, Inc. at 1-513-607-3218, and an attendant will meet you with a wheelchair.

Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.

TSA Cares

Free security screening assistance

TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.

How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the CVG security checkpoint and guide you through screening at no charge.

Call TSA Cares at 1-855-787-2227 (ideally about 72 hours before travel) for help understanding screening procedures or to request a Passenger Support Specialist to assist you through the checkpoint.

Security lanes

Family lane available

CVG's single security checkpoint includes an assistance lane for passengers with service animals, wheelchairs, or strollers; ask any TSA officer at the checkpoint if signage isn't obvious.

Service animal relief areas

Dedicated Service Animal Relief Areas (SARAs) are located in Concourse A near Gate A18 and in Concourse B near Gate B13.

Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.

Quiet and sensory room

Quiet/sensory room available — CVG's sensory room is in Concourse A on the way to Gate A4, next to the Over the Rhine Market and diagonal from Starbucks. It includes bean bags, dimmable lighting, fidget tools, and flexible ottoman seating for neurodivergent travelers, especially children; separate quiet rooms with dimmable lighting are also available for travelers who need a calm space.

Wheelchair and mobility device rentals

Wheelchair assistance (not a self-serve rental fleet) is provided free of charge via your airline or by calling Bags, Inc. at 1-513-607-3218 for terminal/garage pickup.

Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.

Pro Tip

Because CVG's concourses sit apart from the Main Terminal and are reached only via the underground people mover, request wheelchair or mobility assistance well before your flight — the walk/ride from the checkpoint to a Concourse B gate can be a longer trip than at a single-building airport.

Frequently asked questions

Is wheelchair assistance free at CVG airport?

Yes — wheelchair assistance at CVG is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.

How do I contact TSA Cares before my flight from CVG?

Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the CVG security checkpoint at no cost.

Does CVG airport have a family security lane?

Yes — Cincinnati/Northern Kentucky International Airport has a dedicated family and special-assistance security lane. CVG's single security checkpoint includes an assistance lane for passengers with service animals, wheelchairs, or strollers; ask any TSA officer at the checkpoint if signage isn't obvious.

Where is the service animal relief area at CVG airport?

Dedicated Service Animal Relief Areas (SARAs) are located in Concourse A near Gate A18 and in Concourse B near Gate B13. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.

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