Accessibility
Colorado Springs (COS) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Colorado Springs Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request through your airline at booking or at check-in; airport-contracted wheelchair assistance is also provided by Huntleigh Corporation, reachable directly at (719) 492-3585.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the COS security checkpoint and guide you through screening at no charge.
Call the TSA Cares helpline at 1-855-787-2227 at least 72 hours before travel, or submit a request through the TSA Cares web form, to arrange a Passenger Support Specialist to meet you at the checkpoint.
Security lanes
COS does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Indoor relief area post-security at the top of the concourse exit ramp near Gate 1 (small grass patch, sink, paper towels, disposal bags); the airport's own services listing also references a relief area near Gate 8, and notes the location is 'temporary,' so confirm the current spot at the Information Booth.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
COS does not currently have a confirmed public sensory room. COS does not have a dedicated sensory/quiet room. Travelers with hidden disabilities can request a Hidden Disabilities Sunflower lanyard at the Information Booth to discreetly signal they may need extra time or assistance.
Wheelchair and mobility device rentals
No on-site wheelchair or mobility-scooter rental counter. Free wheelchair assistance for the airport itself is provided by your airline or by Huntleigh Corporation (719-492-3585). For a personal mobility scooter or wheelchair during your trip, local companies such as Mobility Plus and Cloud of Goods deliver rentals to the airport or your hotel.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
COS is a small, compact terminal (under 1,000 feet from ticket counter to the farthest gate), which makes it one of the easier US airports to navigate with mobility limitations — but since there's no dedicated family lane, arrive a little early and simply ask a TSA officer at either checkpoint for accommodated screening.
Frequently asked questions
Is wheelchair assistance free at COS airport?
Yes — wheelchair assistance at COS is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from COS?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the COS security checkpoint at no cost.
Does COS airport have a family security lane?
Colorado Springs Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. COS does not publish a dedicated family/special-assistance security lane; ask any TSA officer at either the east or west checkpoint for accommodated or expedited screening.
Where is the service animal relief area at COS airport?
Indoor relief area post-security at the top of the concourse exit ramp near Gate 1 (small grass patch, sink, paper towels, disposal bags); the airport's own services listing also references a relief area near Gate 8, and notes the location is 'temporary,' so confirm the current spot at the Information Booth. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: COS TSA PreCheck lanes · Flying with disabilities guide · COS security tips
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