Accessibility
Burbank (BUR) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Hollywood Burbank Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance through your airline at booking or at the ticket counter, or use any white courtesy phone in the terminal to reach an Airport operator; skycap/wheelchair service can also be reached directly at 818-795-6087.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the BUR security checkpoint and guide you through screening at no charge.
TSA Passenger Support Specialists are available to assist through the checkpoint. Call the TSA Cares helpline at 1-855-787-2227 at least 72 hours before travel, or ask any TSA officer or airline agent at BUR to request assistance the day of your flight.
Security lanes
BUR does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Two designated pet/service-animal relief areas: an outdoor patio between Terminal A and Terminal B before security, and a turfed relief area in Terminal A across from Gate A4 (next to the men's restroom) after security.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
BUR does not currently have a confirmed public sensory room. BUR has no dedicated sensory or quiet room. The airport's 'Waggage Claim' certified therapy-dog program offers some pre-flight stress relief throughout the terminals, and travelers who need a calmer screening experience should arrange TSA Cares assistance in advance; call Passenger Services at 818-840-8840 to ask about a quiet space on your travel day.
Wheelchair and mobility device rentals
The airport does not rent out wheelchairs itself, but free wheelchair/skycap assistance is available terminal-wide and between the Rental Car Terminal and the airport (call 818-795-6087 or use a white courtesy phone). For a personal wheelchair or scooter for your whole trip, third-party delivery services such as Cloud of Goods serve the Burbank area.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
BUR is a small airport with a single, short security checkpoint per terminal, so accessibility waits are usually minimal — but the airport is in the middle of building a new replacement passenger terminal, so accessible entrances, drop-off points, and elevators may shift during your visit. Call 818-795-6087 ahead of time to confirm current step-free routing.
Frequently asked questions
Is wheelchair assistance free at BUR airport?
Yes — wheelchair assistance at BUR is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from BUR?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the BUR security checkpoint at no cost.
Does BUR airport have a family security lane?
Hollywood Burbank Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. BUR does not advertise a dedicated family/special-assistance security lane at either terminal's checkpoint (Checkpoint 1 in Terminal A, Checkpoint 2 in Terminal B). Tell any TSA officer you need extra time or Passenger Support Specialist help and they will accommodate you at the regular lane.
Where is the service animal relief area at BUR airport?
Two designated pet/service-animal relief areas: an outdoor patio between Terminal A and Terminal B before security, and a turfed relief area in Terminal A across from Gate A4 (next to the men's restroom) after security. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: BUR TSA PreCheck lanes · Flying with disabilities guide · BUR security tips
Know exactly when to leave for the airport
The Leave-By Time calculator folds the live BUR TSA wait, real-time drive time from your door, and gate-walk distance into one exact time to leave home — no guesswork.
Calculate my Leave-By Time →