Accessibility
Boise (BOI) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Boise Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance from your airline at booking, at the ticket counter, or at curbside check-in on the upper-level roadway; most airlines contract with Streamline Airport Services (208-999-2544) for curbside and gate assistance. Advance reservation is recommended even though day-of requests are accepted.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the BOI security checkpoint and guide you through screening at no charge.
Request TSA Cares assistance at least 72 hours before traveling via the online form at tsa.gov/travel/tsa-cares, or call 1-855-787-2227 (Mon–Fri, 8am–8pm ET) for trips within 72 hours. A trained agent can meet you at BOI's single checkpoint and help you through screening.
Security lanes
BOI does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Two designated relief areas: one pre-security outside the terminal on the first floor (reached via the east crosswalk) and one post-security near the checkpoint/food court area. Plastic bags and a waste container are provided at both; animals must remain leashed or in a carrier.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
BOI does not currently have a confirmed public sensory room. BOI has no dedicated sensory or quiet room. Quieter alternatives cited by the airport include the Business Center in Concourse C and the tables near the pet relief area adjacent to the food court. Travelers with sensory sensitivities should also arrange TSA Cares and can use the Sunflower lanyard program for hidden disabilities to signal they may need extra support or time.
Wheelchair and mobility device rentals
The airport does not operate its own wheelchair/scooter rental counter — free airline-provided wheelchair assistance covers most travelers' in-airport needs. For a personal mobility device to use around Boise (not just at the airport), local companies such as Mobility Plus Boise (208-617-5200) and Cloud of Goods rent scooters and wheelchairs with delivery available to the airport.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
Elevators throughout the terminal and parking garage have braille and lowered controls, and four family restrooms are available past security (three near gate B16 — one with a Universal Changing Table — plus one in the food court area); accessible parking is available 24/7 in all garages at standard daily rates. Since BOI has only one terminal and one checkpoint, accessibility logistics here are simpler than at large hub airports — arrive with normal buffer time rather than extra hours.
Frequently asked questions
Is wheelchair assistance free at BOI airport?
Yes — wheelchair assistance at BOI is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from BOI?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the BOI security checkpoint at no cost.
Does BOI airport have a family security lane?
Boise Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. BOI does not have a dedicated family/special-assistance security lane — TSA's expanded 'Families on the Fly' lane program is currently limited to Orlando (MCO) and Charlotte (CLT). Travelers with young children or extra needs should arrange TSA Cares in advance (see above) or simply ask any TSA officer at the checkpoint for individualized help; with only one checkpoint, staff can usually accommodate quickly.
Where is the service animal relief area at BOI airport?
Two designated relief areas: one pre-security outside the terminal on the first floor (reached via the east crosswalk) and one post-security near the checkpoint/food court area. Plastic bags and a waste container are provided at both; animals must remain leashed or in a carrier. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: BOI TSA PreCheck lanes · Flying with disabilities guide · BOI security tips
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