Accessibility
Billings (BIL) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Billings Logan International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance when booking or at your airline's check-in counter; wheelchair service at BIL is provided by the airlines rather than a separate airport contractor, so requesting early with your specific carrier is the most reliable approach.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the BIL security checkpoint and guide you through screening at no charge.
Call the TSA Cares helpline at 1-855-787-2227 at least 72 hours before travel, or submit a request at tsa.gov/contact-center/form/cares, and a Passenger Support Specialist can meet you at BIL's single main checkpoint.
Security lanes
BIL does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
Two pre-security relief areas on grassy zones at both ends of the terminal building (near Doors 1 and 4) with waste disposal bags; one post-security relief area on the Concourse B lower level near Gate B2, stocked with bags, a waste container, and hand sanitizer — look for SARA signage.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
BIL does not currently have a confirmed public sensory room. BIL does not publish a dedicated sensory or quiet room. Two lactation/family rooms exist instead (pre-security near the lower-level women's restroom, and post-security in the Concourse B women's restroom area) with a glider chair, changing table, and outlet — these can serve as a quiet space in a pinch. For sensory-specific needs, contact Airport Administration at 406-247-8609 ahead of travel.
Wheelchair and mobility device rentals
No dedicated wheelchair/mobility-device rental counter is advertised at BIL; mobility assistance is arranged entirely through your airline at check-in or via TSA Cares for the checkpoint.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
BIL is compact — a single terminal with a 5–10 minute walk to any gate — so mobility-assistance passengers face far less distance than at hub airports; still request airline wheelchair service in advance since it is airline-staffed rather than airport-staffed and can take a few minutes to arrive.
Frequently asked questions
Is wheelchair assistance free at BIL airport?
Yes — wheelchair assistance at BIL is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from BIL?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the BIL security checkpoint at no cost.
Does BIL airport have a family security lane?
Billings Logan International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. BIL's official pages do not describe a separate dedicated family/special-assistance security lane; the airport has one main 3-lane checkpoint with a dedicated TSA PreCheck lane. Travelers needing extra time or accommodation should ask any TSA officer at the checkpoint or arrange TSA Cares in advance.
Where is the service animal relief area at BIL airport?
Two pre-security relief areas on grassy zones at both ends of the terminal building (near Doors 1 and 4) with waste disposal bags; one post-security relief area on the Concourse B lower level near Gate B2, stocked with bags, a waste container, and hand sanitizer — look for SARA signage. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: BIL TSA PreCheck lanes · Flying with disabilities guide · BIL security tips
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