Accessibility
Albany (ALB) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Albany International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance through your airline at booking or at least 48 hours before travel; Prime Flight-contracted attendants provide curbside, ticket-counter, and gate wheelchair service.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the ALB security checkpoint and guide you through screening at no charge.
Call the TSA Cares helpline at 1-855-787-2227 at least 72 hours before travel (weekdays 8am–11pm ET, weekends/holidays 9am–8pm ET) to arrange a Passenger Support Specialist to meet you at the ALB checkpoint, or submit a request at tsa.gov/contact-center/form/cares.
Security lanes
Family lane available
ALB uses color-coded self-select security lanes: one lane is set aside for families, first-time flyers, large groups, and travelers who may need extra time; a second lane is for general travelers; TSA PreCheck travelers use a separate expedited lane.
Service animal relief areas
A designated relief area is inside on Concourse B; outdoor relief areas are also available near Baggage Claim on the curbside.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
Quiet/sensory room available — A sensory room opened fall 2025 on the first floor of Concourse B, next to the Adirondack Imaginarium children's play area, offering soft lighting, tactile materials, and calming activities for neurodivergent travelers or anyone needing a quiet reset. Hours/access details were not published on the airport site — ask at the Information Center.
Wheelchair and mobility device rentals
There is no independent on-site wheelchair-rental counter at ALB; wheelchairs are provided free through your airline (Prime Flight-contracted staff) — request at booking or check-in. Travelers who want their own mobility device ahead of arrival can pre-book through an off-airport medical-equipment rental company in the Albany area.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
Two ALB-specific accommodations beyond the standard TSA process: the free Aira live-visual-interpreter app works over the airport's WiFi for blind or low-vision travelers, and the Information Center hands out Sunflower lanyards for travelers with hidden disabilities.
Frequently asked questions
Is wheelchair assistance free at ALB airport?
Yes — wheelchair assistance at ALB is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from ALB?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the ALB security checkpoint at no cost.
Does ALB airport have a family security lane?
Yes — Albany International Airport has a dedicated family and special-assistance security lane. ALB uses color-coded self-select security lanes: one lane is set aside for families, first-time flyers, large groups, and travelers who may need extra time; a second lane is for general travelers; TSA PreCheck travelers use a separate expedited lane.
Where is the service animal relief area at ALB airport?
A designated relief area is inside on Concourse B; outdoor relief areas are also available near Baggage Claim on the curbside. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: ALB TSA PreCheck lanes · Flying with disabilities guide · ALB security tips
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