Accessibility
Atlantic City (ACY) Airport Accessibility & Wheelchair Services
Wheelchair assistance at Atlantic City International Airport is provided free by your airline — request it at booking for best results. For security screening help, call TSA Cares at 1-855-787-2227 at least 72 hours before travel to have a Passenger Support Specialist waiting at the checkpoint. Family lanes, service animal relief areas, and sensory rooms are covered below.
Airline-provided service
Wheelchair assistance
Request wheelchair assistance through your airline at booking or at the check-in counter. Airport wheelchairs are also available inside the terminal for on-the-spot use — call ACY Customer Service at 609-573-4725 in advance to arrange assistance.
Tip: request at booking rather than at the airport — airline wheelchair assistants are in higher demand at peak times and early requests are filled first.
TSA Cares
Free security screening assistance
TSA Cares is a free helpline and on-site assistance program for travelers with disabilities, medical conditions, or other circumstances that may affect the security screening process.
How to use: Call 1-855-787-2227 at least 72 hours before travel. A Passenger Support Specialist will meet you at the ACY security checkpoint and guide you through screening at no charge.
TSA Cares Passenger Support Specialists can meet travelers with disabilities at the ACY checkpoint. Call the TSA Cares helpline at 1-855-787-2227 at least 72 hours before your flight, or submit a request at tsa.gov/travel/passenger-support.
Security lanes
ACY does not have a permanently signed dedicated family lane at all checkpoints. Ask any TSA agent at the checkpoint for assistance — agents are trained to help travelers with special needs and can route you around standard queue lines.
Service animal relief areas
A Pet Relief Station is listed on the airport's official amenities page (acairport.com/amenities); its exact location within the terminal is not published — ask the Information Desk (right of the main entrance, staffed daily 5am–6pm) or any airport staff member to be directed to it.
Note: service animals are permitted throughout all airport areas without restriction. Emotional support animals follow individual airline policies — check with your carrier before travel.
Quiet and sensory room
ACY does not currently have a confirmed public sensory room. ACY does not have a published dedicated sensory/quiet room. The airport does run a Hidden Disabilities Sunflower lanyard program — pick one up at the Airport Administration Office (past the TSA checkpoint, first floor; Mon–Fri 8:30am–4pm; 609-573-4700) to signal staff you may need extra time or a lower-stimulation approach.
Wheelchair and mobility device rentals
Airport-provided wheelchairs are available inside the terminal for use during your visit (call 609-573-4725 to arrange in advance); ACY does not have a dedicated electric-scooter or mobility-device rental counter on-site.
Motorized scooters and power wheelchairs are generally available from airlines for gate-to-gate use; contact your carrier directly if you need a motorized device beyond a standard transport chair.
Pro Tip
ACY is one of the easiest small airports for accessibility — one level, one checkpoint, and short distances to every gate — but because it's small, some accommodations found at big hubs (sensory room, dedicated family lane) simply aren't there. Call Customer Service (609-573-4725) or Administration (609-573-4700) ahead of travel to confirm what's available on the day you fly.
Frequently asked questions
Is wheelchair assistance free at ACY airport?
Yes — wheelchair assistance at ACY is provided free of charge by your airline or their contracted ground handler. Request it at booking or check-in. The airline arranges and covers the cost; no tipping is required, though it is appreciated.
How do I contact TSA Cares before my flight from ACY?
Call TSA Cares at 1-855-787-2227 at least 72 hours before your flight. The helpline is open weekdays 8 a.m.–11 p.m. ET and weekends/holidays 9 a.m.–8 p.m. ET. You can also submit a request online at tsa.gov/contact-center/form/cares. A Passenger Support Specialist will meet you at the ACY security checkpoint at no cost.
Does ACY airport have a family security lane?
Atlantic City International Airport does not have a permanently signed dedicated family lane at all checkpoints, but TSA officers are trained to accommodate travelers who need extra time. ACY has a single small TSA checkpoint rather than a dedicated family/special-assistance lane; tell any TSA officer at the checkpoint if you need extra time or accommodation and they will assist you directly.
Where is the service animal relief area at ACY airport?
A Pet Relief Station is listed on the airport's official amenities page (acairport.com/amenities); its exact location within the terminal is not published — ask the Information Desk (right of the main entrance, staffed daily 5am–6pm) or any airport staff member to be directed to it. Service animals are permitted throughout all airport areas without restriction. Emotional support animals follow your individual airline's policies.
See also: ACY TSA PreCheck lanes · Flying with disabilities guide · ACY security tips
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