Lost & Found

San Juan Airport Lost and Found

Lost something at Luis Muñoz Marín International Airport? Report it immediately — airport lost and found offices hold items for 30–90 days, but recovery rates drop sharply after the first 24 hours.

Left somewhere in the airport (not at security)

Airport Lost and Found

787-791-0098

Location: Terminal B, Arrivals level

Hours: Monday–Friday, 8am–4pm

File an online claim →

Left at the TSA security checkpoint

TSA Lost Property

1-866-289-9673

TSA only handles items left behind at the security checkpoint itself. For anything lost in the terminal, gate areas, or elsewhere on airport property, contact SJU's own Lost & Found at 787-791-0098 instead.

File a TSA claim online →

Note: items left in gate areas may also be held by the airline's gate staff — contact the airline directly for gate-area and on-board lost items.

What to do right now (step by step)

Check with the airline first — items left at gates or on the plane go to the airline, not the airport.
If lost in the terminal: call 787-791-0098 or go to Terminal B, Arrivals level.
If lost at the security checkpoint: call TSA at 1-866-289-9673 or file a claim online.
File an online claim if available — written claims are processed faster and create a searchable paper trail.
Check back in 24–48 hours — items are logged as they come in and may not appear in the system immediately.

Pro Tip

SJU's airport Lost & Found keeps weekday-only hours (8am–4pm) and is closed on weekends, so if something goes missing on a Saturday or Sunday, email lostandfound@aerostarairports.com right away and follow up by phone first thing Monday — at a hub this busy, unclaimed items don't stay logged and available for long.

Frequently asked questions

How long does SJU airport keep lost items?

Most airports hold unclaimed items for 30–90 days before donating or auctioning them. File your claim as quickly as possible to maximize recovery chances.

What if I left something on the plane?

Items left on aircraft go to the airline, not the airport lost and found. Contact the airline directly — each airline has its own baggage service phone number and online claim process.

How do I report a lost item at the TSA checkpoint at SJU?

Call TSA at 1-866-289-9673 or file a claim at tsa.gov/travel/customer-service. Items left at security checkpoints are held for 30 days.

Can I file a lost item report online for SJU?

Yes — SJU has an online lost item report form. Filing online is recommended as written claims are typically processed faster than phone reports alone.

Know exactly when to leave for the airport

The Leave-By Time calculator folds the live SJU TSA wait, real-time drive time from your door, and gate-walk distance into one exact time to leave home — no guesswork.

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TSA·WAIT·TIMES