Lost & Found
Lost something at Frederick Douglass Greater Rochester International Airport? Report it immediately — airport lost and found offices hold items for 30–90 days, but recovery rates drop sharply after the first 24 hours.
Left somewhere in the airport (not at security)
Airport Lost and Found
585-753-7001Location: No walk-up lost & found counter is published — call the Airport Communication Center to report an item and arrange its return. Items unclaimed after 5 days are transferred to the Monroe County Sheriff's Property Clerk. Items lost at the TSA checkpoint are logged separately by TSA; items left on an aircraft should be reported directly to the airline.
Hours: Not publicly listed — call 585-753-7001 during airport operating hours (the security checkpoint opens between 3:30–4:00 AM).
Left at the TSA security checkpoint
TSA Lost Property
1-866-289-9673File as soon as possible after your travel date — small single-checkpoint airports like ROC don't hold checkpoint items indefinitely, so early reporting gives the best chance of recovery.
File a TSA claim online →Note: items left in gate areas may also be held by the airline's gate staff — contact the airline directly for gate-area and on-board lost items.
Pro Tip
ROC's Communication Center logs found items and matches them to callers by hand — have your flight date/time, airline, and a specific item description ready when you call 585-753-7001. If it's been 5 or more days since you lost the item, skip straight to the Monroe County Sheriff's Property Clerk at 585-753-4005.
How long does ROC airport keep lost items?
Most airports hold unclaimed items for 30–90 days before donating or auctioning them. File your claim as quickly as possible to maximize recovery chances.
What if I left something on the plane?
Items left on aircraft go to the airline, not the airport lost and found. Contact the airline directly — each airline has its own baggage service phone number and online claim process.
How do I report a lost item at the TSA checkpoint at ROC?
Call TSA at 1-866-289-9673 or file a claim at tsa.gov/travel/customer-service. Items left at security checkpoints are held for 30 days.
Can I file a lost item report online for ROC?
ROC does not currently list a standalone online lost item report form. Call 585-753-7001 to file by phone or visit No walk-up lost & found counter is published — call the Airport Communication Center to report an item and arrange its return. Items unclaimed after 5 days are transferred to the Monroe County Sheriff's Property Clerk. Items lost at the TSA checkpoint are logged separately by TSA; items left on an aircraft should be reported directly to the airline. in person.
See also: Live ROC TSA wait times · ROC flight status · ROC security tips
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