Lost & Found

Jacksonville Airport Lost and Found

Lost something at Jacksonville International Airport? Report it immediately — airport lost and found offices hold items for 30–90 days, but recovery rates drop sharply after the first 24 hours.

Left somewhere in the airport (not at security)

Airport Lost and Found

(904) 741-4902

Location: Customer Service Department, ground floor near the rental car counters (mailing address: Jacksonville Aviation Authority, ATTN: Customer Service Department, 14201 Pecan Park Road, Jacksonville, FL 32218)

Hours: Not published by the airport — call (904) 741-4902 or email JAXactionline@flyjax.com

File an online claim →

Left at the TSA security checkpoint

TSA Lost Property

1-866-289-9673

For items left specifically at the TSA security checkpoint, JAX also lists a direct checkpoint line at (904) 380-4069 / TSAJAXLostandFound@tsa.dhs.gov. File a claim as soon as possible — items are logged as they're turned in, and early claims have the best recovery odds.

File a TSA claim online →

Note: items left in gate areas may also be held by the airline's gate staff — contact the airline directly for gate-area and on-board lost items.

What to do right now (step by step)

Check with the airline first — items left at gates or on the plane go to the airline, not the airport.
If lost in the terminal: call (904) 741-4902 or go to Customer Service Department, ground floor near the rental car counters (mailing address: Jacksonville Aviation Authority, ATTN: Customer Service Department, 14201 Pecan Park Road, Jacksonville, FL 32218).
If lost at the security checkpoint: call TSA at 1-866-289-9673 or file a claim online.
File an online claim if available — written claims are processed faster and create a searchable paper trail.
Check back in 24–48 hours — items are logged as they come in and may not appear in the system immediately.

Pro Tip

For anything lost in the terminal itself (not at the checkpoint or on the plane), file through JAX's online ChargerBack claim form first — it's the airport's primary system for matching found items to owners. If your item was left on the aircraft, contact your airline's lost & found directly instead.

Frequently asked questions

How long does JAX airport keep lost items?

Most airports hold unclaimed items for 30–90 days before donating or auctioning them. File your claim as quickly as possible to maximize recovery chances.

What if I left something on the plane?

Items left on aircraft go to the airline, not the airport lost and found. Contact the airline directly — each airline has its own baggage service phone number and online claim process.

How do I report a lost item at the TSA checkpoint at JAX?

Call TSA at 1-866-289-9673 or file a claim at tsa.gov/travel/customer-service. Items left at security checkpoints are held for 30 days.

Can I file a lost item report online for JAX?

Yes — JAX has an online lost item report form. Filing online is recommended as written claims are typically processed faster than phone reports alone.

Know exactly when to leave for the airport

The Leave-By Time calculator folds the live JAX TSA wait, real-time drive time from your door, and gate-walk distance into one exact time to leave home — no guesswork.

Calculate my Leave-By Time →

Jacksonville Airport Lost and Found

Left somewhere in the airport (not at security)

Airport Lost and Found

(904) 741-4902

Hours: Not published by the airport — call (904) 741-4902 or email JAXactionline@flyjax.com

File an online claim →

Left at the TSA security checkpoint

TSA Lost Property

1-866-289-9673

File a TSA claim online →

Note: items left in gate areas may also be held by the airline's gate staff — contact the airline directly for gate-area and on-board lost items.

What to do right now (step by step)

Check with the airline first — items left at gates or on the plane go to the airline, not the airport.

If lost in the terminal: call (904) 741-4902 or go to Customer Service Department, ground floor near the rental car counters (mailing address: Jacksonville Aviation Authority, ATTN: Customer Service Department, 14201 Pecan Park Road, Jacksonville, FL 32218).

If lost at the security checkpoint: call TSA at 1-866-289-9673 or file a claim online.

File an online claim if available — written claims are processed faster and create a searchable paper trail.

Check back in 24–48 hours — items are logged as they come in and may not appear in the system immediately.

Pro Tip

Frequently asked questions

How long does JAX airport keep lost items?

Most airports hold unclaimed items for 30–90 days before donating or auctioning them. File your claim as quickly as possible to maximize recovery chances.

What if I left something on the plane?

Items left on aircraft go to the airline, not the airport lost and found. Contact the airline directly — each airline has its own baggage service phone number and online claim process.

How do I report a lost item at the TSA checkpoint at JAX?

Call TSA at 1-866-289-9673 or file a claim at tsa.gov/travel/customer-service. Items left at security checkpoints are held for 30 days.

Can I file a lost item report online for JAX?

Yes — JAX has an online lost item report form. Filing online is recommended as written claims are typically processed faster than phone reports alone.

Know exactly when to leave for the airport

The Leave-By Time calculator folds the live JAX TSA wait, real-time drive time from your door, and gate-walk distance into one exact time to leave home — no guesswork.

Calculate my Leave-By Time →