Lost & Found

Hilo Airport Lost and Found

Lost something at Hilo International Airport? Report it immediately — airport lost and found offices hold items for 30–90 days, but recovery rates drop sharply after the first 24 hours.

Left somewhere in the airport (not at security)

Airport Lost and Found

808-961-9338 (or 808-961-9308)

Location: Airport Security (Allied Universal) office, curbside next to Baggage Claim C and Lobby 2

Hours: Not published on the official site; call ahead to confirm staffing

Left at the TSA security checkpoint

TSA Lost Property

1-866-289-9673

For items left specifically at the TSA security checkpoint, ITO's site also lists a local TSA contact at (808) 933-0107; for items missing from checked luggage or found after screening, use the national TSA Contact Center above. File a claim as soon as possible — recovery odds drop quickly after the first day.

File a TSA claim online →

Note: items left in gate areas may also be held by the airline's gate staff — contact the airline directly for gate-area and on-board lost items.

What to do right now (step by step)

Check with the airline first — items left at gates or on the plane go to the airline, not the airport.
If lost in the terminal: call 808-961-9338 (or 808-961-9308) or go to Airport Security (Allied Universal) office, curbside next to Baggage Claim C and Lobby 2.
If lost at the security checkpoint: call TSA at 1-866-289-9673 or file a claim online.
File an online claim if available — written claims are processed faster and create a searchable paper trail.
Check back in 24–48 hours — items are logged as they come in and may not appear in the system immediately.

Pro Tip

Items left on an aircraft should be reported directly to the airline (Hawaiian Airlines or Southwest), not the airport. For anything lost in the terminal itself — lobbies, check-in, baggage claim — contact Airport Security/Allied Universal at the curbside office next to Baggage Claim C and Lobby 2 rather than TSA, since airport security (not TSA) handles general lost-and-found at ITO.

Frequently asked questions

How long does ITO airport keep lost items?

Most airports hold unclaimed items for 30–90 days before donating or auctioning them. File your claim as quickly as possible to maximize recovery chances.

What if I left something on the plane?

Items left on aircraft go to the airline, not the airport lost and found. Contact the airline directly — each airline has its own baggage service phone number and online claim process.

How do I report a lost item at the TSA checkpoint at ITO?

Call TSA at 1-866-289-9673 or file a claim at tsa.gov/travel/customer-service. Items left at security checkpoints are held for 30 days.

Can I file a lost item report online for ITO?

ITO does not currently list a standalone online lost item report form. Call 808-961-9338 (or 808-961-9308) to file by phone or visit Airport Security (Allied Universal) office, curbside next to Baggage Claim C and Lobby 2 in person.

Know exactly when to leave for the airport

The Leave-By Time calculator folds the live ITO TSA wait, real-time drive time from your door, and gate-walk distance into one exact time to leave home — no guesswork.

Calculate my Leave-By Time →

Hilo Airport Lost and Found

Lost something at Hilo International Airport? Report it immediately — airport lost and found offices hold items for 30–90 days, but recovery rates drop sharply after the first 24 hours.

Left somewhere in the airport (not at security)

Airport Lost and Found

808-961-9338 (or 808-961-9308)

Location: Airport Security (Allied Universal) office, curbside next to Baggage Claim C and Lobby 2

Hours: Not published on the official site; call ahead to confirm staffing

Left at the TSA security checkpoint

TSA Lost Property

1-866-289-9673

File a TSA claim online →

Note: items left in gate areas may also be held by the airline's gate staff — contact the airline directly for gate-area and on-board lost items.

What to do right now (step by step)

Check with the airline first — items left at gates or on the plane go to the airline, not the airport.

If lost in the terminal: call 808-961-9338 (or 808-961-9308) or go to Airport Security (Allied Universal) office, curbside next to Baggage Claim C and Lobby 2.

If lost at the security checkpoint: call TSA at 1-866-289-9673 or file a claim online.

File an online claim if available — written claims are processed faster and create a searchable paper trail.

Check back in 24–48 hours — items are logged as they come in and may not appear in the system immediately.

Pro Tip

Frequently asked questions

How long does ITO airport keep lost items?

Most airports hold unclaimed items for 30–90 days before donating or auctioning them. File your claim as quickly as possible to maximize recovery chances.

What if I left something on the plane?

Items left on aircraft go to the airline, not the airport lost and found. Contact the airline directly — each airline has its own baggage service phone number and online claim process.

How do I report a lost item at the TSA checkpoint at ITO?

Call TSA at 1-866-289-9673 or file a claim at tsa.gov/travel/customer-service. Items left at security checkpoints are held for 30 days.

Can I file a lost item report online for ITO?

Know exactly when to leave for the airport

The Leave-By Time calculator folds the live ITO TSA wait, real-time drive time from your door, and gate-walk distance into one exact time to leave home — no guesswork.

Calculate my Leave-By Time →