Arrivals pickup guide

ITOCell Phone Lot: Location, Time Limit & Tips

Picking someone up at Hilo (ITO)? The Cell Phone Waiting Areais the free designated waiting area where drivers park at no charge while their passenger's flight lands and bags are collected. Below you will find exact directions, the time limit and fee rules, how to know when your passenger is ready, and what to do if the lot is full.

Where is the ITO cell phone lot?

The ITO cell phone lot is called the Cell Phone Waiting Area. The lot is at the Commuter Air Terminal (CAT), about a quarter mile west of the main passenger terminal, on the east side of the commuter terminal building; a lighted LED sign marks the entrance. From the south, head north on Highway 11 (Kanoelehua Ave), turn right onto Kekuanaoa Street (Airport Road), then left onto Kekuanaoa Place. From the north, travel south on Highway 11, turn left onto Kekuanaoa Street, then left onto Kekuanaoa Place.

Open the Cell Phone Waiting Area in Google Maps for turn-by-turn navigation to the lot entrance.

How long can I wait in the ITO cell phone lot?

Open 5:00 a.m.–10:00 p.m. daily; 45-minute maximum stay, first-come first-served. There is no charge regardless of how long you stay, but plan your timing so you pull up to arrivals right as your passenger steps outside — circling burns time and fuel, and curbside officers will wave you on if you stop too early.

Capacity: ITO has not published an official vehicle count for the Cell Phone Waiting Area. Expect the lot to fill quickly during peak arrival banks — if it is full when you arrive, see the options in the last section below.

How do I know when my passenger is ready?

Track your passenger's flight with the airline app or FlightAware, and have them text you once they've collected their bags and are walking out to the curb — that's your cue to leave the Cell Phone Waiting Area, since the lot closes at 10 p.m. and has a firm 45-minute cap.

As a general rule, ask your passenger to text you only after they have their bags and are physically walking toward the arrivals curb — not when the plane touches down. Checked-bag passengers typically need 15–25 minutes after landing for baggage claim at domestic airports, and 45–60 minutesafter landing at international gates where customs adds extra time. Once you get the “at curb with bags” message, pull out and head straight there — a precise pick-up beats circling every time.

ITO cell phone lot tips

Unattended vehicles are cited and towed, and commercial vehicles are prohibited — stay with your car and watch for your arriving passenger's text before leaving the lot, since the drive from the Commuter Air Terminal back to the main terminal curb only takes a couple of minutes.

• Have the flight number ready. You can track any U.S. flight for free on FlightAware or Flightradar24 — search by flight number to see the live gate arrival time and baggage carousel, not just scheduled wheels-down.
• Agree on a text trigger in advance.Tell your passenger: “Text me ‘bags and outside’ when you are standing on the curb with everything.” That single message is your cue to pull out — no guessing, no phone calls while driving.
• Do not leave the engine running unattended. Most cell phone lots prohibit unattended idling vehicles and some may be towed. If you need to stretch or use a restroom, look for any on-site amenities before the lot, or use a nearby gas station or convenience store.
• Check the arrivals board. Many cell phone lots have on-site flight information display screens — use them alongside your phone to confirm the flight has actually arrived at the gate before you start the clock on baggage claim wait time.

What if the ITO cell phone lot is full?

If the Cell Phone Waiting Area is full when you arrive, you have three practical options:

• Pull into short-term or daily parking. Most ITO parking garages offer a free or low-cost grace period (typically 15–30 minutes) and have covered, comfortable waiting areas. Check the rate boards before you commit to staying longer.
• Do one slow loop of the airport road. A single circuit of the terminal access road takes 5–8 minutes at most airports. By the time you complete the loop, a space may have opened up, or your passenger may have texted that they are almost ready.
• Wait in an adjacent surface lot or road. Some airports have overflow areas or nearby public streets where brief waiting is tolerated — check local signage. Never stop on the terminal curbside or in a no-stopping zone; officers will direct you to move immediately.

Frequently asked questions